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ABoqu
Beginner
1,733 Views

System Check Failed

Hi there,

Yesterday I setup the hub but I get the Windows error:

"An error ocurred during the sytem check. Please consult with your system provider"

Intel United app will now exit.

The laptop is a HP EliteBook 850 G4 here are the specs:

EliteBook 850 G4 Hewlett PackardIntel® Core™ i7-7600U (Q1'17 / 7th Generation)16GB SDRAM DDR4-21331 TB SATA 5400 rpm15,6" HD SVA LED (1366 x 768)AMD Radeon™ R7 M465Intel® Dual Band 8265 802.11 a/b/g/n/ac (2x2) Wi-Fi® and Bluetooth® 4.2-Two USB 3.1 Gen 1, One 1 USB Type-C™1 DisplayPort™ 1.21.84 kgMicrosoft Windows 10 Pro (64-Bit)

I checked the Windows system log but everything looks fine.

Please any log from Intel Unite where I can find information;

Thank you all!!!

0 Kudos
7 Replies
idata
Community Manager
174 Views

Hello, GorillaLogic. Thank you very much for sharing your issue with the Intel Communities Team. I will be more than glad to assist you.

 

 

For me to assist you better, can you please confirm if you are using Intel Unite® Small Business or Enterprise and the version of it? Then, please share with us the Windows* version and build. Additionally, please let us know which is the SKU number of the HP Client. Furthermore, if you do not mind, share the model and SKU number of the Intel Unite® Hub.

 

I would like to confirm, where you able to connect to the Hub with this unit before?

 

 

 

Antony S.
ABoqu
Beginner
174 Views

Hi Antony,

Thank you for your replay, sure my information

- Small Business

- Version: Intel Unite Solution ver 3.3.150.19

- SKU: 2SE55LA# AB

- Windows 10 Pro version: 10.0.17134.112

I can't connect I setup the hub but when I want to run for the first time the hub on the HP I receive the error.

I really appreciate your help

Regards,

idata
Community Manager
174 Views

Thank you very much for that information, GorillaLogic.

 

 

Can you please specify the model and SKU# of the HUB?

 

 

 

Antony S.
ABoqu
Beginner
174 Views

Hello Antony,

I am try to run the HUB on this HP laptop:

The SKU is 2SE55LA# AB

The processor is an https://ark.intel.com/products/97466/Intel-Core-i7-7600U-Processor-4M-Cache-up-to-3_90-GHz Intel® Core™ i7-7600U Processor (4M Cache, up to 3.90 GHz) Product Specifications

HP URL: http://www8.hp.com/us/en/products/laptops/product-detail.html?oid=11122333# !tab=specs

I really appreciate your help

Regards,

idata
Community Manager
174 Views

Thank you for your response, GorillaLogic.

 

 

Let me share with you that the only HP* system that can be used as an Intel Unite® HUB is the HP Elite Slice*. You can double check this information in the following link: https://www.intel.com/content/www/us/en/architecture-and-technology/unite/intel-unite-overview.html https://www.intel.com/content/www/us/en/architecture-and-technology/unite/intel-unite-overview.html

 

 

 

Antony S.
ABoqu
Beginner
174 Views

Thank you very much, Antony,

This means the only way to do a Lab with this collaboration software is buying only specific hardware.

I read in the user manual I only need a processor with vPro technology.

Could tell me please is there other any specific hardware restriction?

Thank you for your great support!

Regards,

idata
Community Manager
174 Views

Thank you for your reply, GorillaLogic.

 

 

For the Clients, there are no specific hardware restrictions nonetheless, the only units that can be a HUB are the ones listed on the link provided.

 

 

 

Antony S.
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