TXT Record and SRV Record

[LShum2]

Hi there,

We are trying to configure Intel Unite’s TXT Record for the auto provisioning of the clients. However, our Network team suggested that the debug log that we saw below from the client’s app is searching for SRV record, which have not documented on the user manual. Is there something that we are not aware of?

We would like to create a ticket so that we can CC our Network team on the conversations, thank you.

[Info] AppDelegate: Server is uniteservice.zzzzz.xxxxx.ca

Searching for uniteservice.zzzzz.xxxxx.ca

Searching for _uniteservice._tcp.zzzzz.xxxxx.ca

Searching for _uniteservice._tcp.xxxxx.ca

Searching for uniteservice.xxxxx.ca

Searching for uniteservice

Searching for _uniteservice._tcp

[Info] AppDelegate: Server is uniteservice.zzzzz.xxxxx.ca

Changing search domain to .xxxxx.ca:

[Info] AppDelegate: Server is uniteservice.xxxxx.ca

Searching for _uniteservice._tcp.xxxxx.ca

Searching for uniteservice.xxxxx.ca

Searching for uniteservice

Searching for _uniteservice._tcp

[Info] AppDelegate: Server is uniteservice.xxxxx.ca

[Wanner_G_Intel]

Hello LShum2,

Thank you for submitting your question on this Intel® Community.

To better assist you, what is the Intel Unite® App version you are running?

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

[LShum2]

Hi Wanner,

Our version is 4.0.4173.30 for both Hub and Clients.

Environment (office, enterprise, school, hospital, factory, home):

School

HUB/Client computer details:

HUB manufacturer(s): Dell

HUB model(s) and SKU: OptiPlex 7050 Micro, I can DM you directly if you need the SKU

Windows OS (provide Version number if Win10, and 32- or 64-bit) and update version:

HUB - Windows 10 Enterprise 64-bit version 1903, build 18362.295

Intel Unite® Server version: Windows Server 2016

Thank you,

Levin

[Wanner_G_Intel]

Hello LShum2,

Thank you for your response. 

First, we would like to know if you created the DNS TXT Record based on section 4.5 DNS TXT Record of the Intel Unite® Solution version 4.0 Deployment Guide (Pag 32).

If the issue persists, please attach the following log files.

• "intel unite launcher.exe" /debug >log_output.txt

Is there an alternative method?

Create a folder on c:\ drive so the log can be kept in storage.

C:\UniteLogs\ and add the following registry key:

HKEY_LOCAL_MACHINE\software\Intel\Unite\ LogFile (String)

Specify the file path as well as the name for your log files on the string value:

C:\UniteLogs\logs.txt

• The Server saves the files at the following location: C:\Users\IntelUniteWebApiPool\AppData\LocalTemp

Files name are IntelUniteServerLog.txt, IntelUniteTransactionLog.txt, and UniteServerLog.txt

• The Client and Hub logs are created by default and are called Unite.sql.

This file is located at C:\Users\User\AppData\Local\Temp

This file is a SQLite database, and it can be opened with any SQL Client but the DB Browser for SQLite is recommended.

Find all data generated by the application on the table, Logging.

• Generate a system report with the Intel® System Support Utility (Intel® SSU) and attach it to this thread.

1. Intel® SSU Download link
2. Open the application and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".
3. Click on the menu where it says "Summary" to change to "Detailed View".
4. To save your scan, click on "Next", then "Save".

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

[LShum2]

Hi Wanner,

Our network department created the DNS TXT record as per section 4.5 on the deployment manual. They mentioned that they have created it in the top level domain.

Can we send you the logs by email but not posting it on the forum because the forum opens to public?

Thank you.

Levin

[Wanner_G_Intel]

Hello LShum2,

Thank you for your response. 

We will send you an email to the email address associated with your profile. 

Please reply to this email at your earliest convenience.

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

[Wanner_G_Intel]

Hello LShum2,

Were you able to collect the log files requested to better assist you?

If you need further assistance, please let us know. We will be glad to assist you.

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

[Wanner_G_Intel]

Hello LShum2,

We would like to know if you are still having the issue reported.

It is worth mentioning that Intel Unite solution 3.x uses a DNS SRV record for Autodiscover, while Intel Unite solution 4.0 uses a DNS TXT record. This allows both to run within an organization.

Now, are you referring to the Auto Pairing mentioned on the Intel Unite® Deployment Guide?

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

[Wanner_G_Intel]

Hello LShum2,

If you need any further assistance, please let us know.

We will be glad to assist you.

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

[Wanner_G_Intel]

Hello LShum2,

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel