The IntelUnite IOS App, doesn't connect with the enterprise server. After typing the code it says: "PinLookupFailure". The Certificate is installed on the phone.
Can anyone help me, please?
thank you for your answer!
Here are the informations you asked for:
Frequency of occurrence (once an hour, day, always): always
Steps to reproduce (provide links to forums, online help, screen shots):
Attempted workaround (settings changes, etc.): We tested different iPhones. Also iPhones, which are connected to the Corporate Network, but not controlled by our Mobile Device Management. I think, the DNS TXT Record doesn't work for the iPhones, so I clicked the link on the /intelunite/admin/landing/ page of the Unite Server. The IntelUNite App opens, but the configuration was not set.
Environment (office, enterprise, school, hospital, factory, home): enterprise
HUB/Client computer details
HUB manufacturer(s): DELL
HUB model(s) and SKU: Optiplex 7060
Client model(s): iPhone8/iPhone5s
IOS Version: 12.1.2
Intel Unite® Client version: 3.2.15 (This is the newest patchlevel of the iPhone App).
Intel Unite® HUB version: 4.0.991.43
Intel Unite® Server version: 4.0.991.43
I hope this information will help you, to find the issue. When you need further information, please contact me.