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The IntelUnite IOS App, doesn't connect with the enterprise server.

PStef1
Beginner
1,238 Views

The IntelUnite IOS App, doesn't connect with the enterprise server. After typing the code it says: "PinLookupFailure". The Certificate is installed on the phone.

 

Can anyone help me, please?

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4 Replies
Amy_C_Intel1
Employee
243 Views
Hello PStef1, Thank you for posting on the Intel® Communities. Please, provide the following for us to check this matter: 1. Intel® System Support Utility report:https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 2. Microsoft Msinfo 3. Problem details Problem description: Frequency of occurrence (once an hour, day, always): Steps to reproduce (provide links to forums, online help, screen shots): Attempted workaround (settings changes, etc.): Environment (office, enterprise, school, hospital, factory, home): HUB/Client computer details HUB manufacturer(s): HUB model(s) and SKU: Client model(s): Windows OS (provide Version number if Win10, and 32- or 64-bit) and update version: Intel Unite® Client version: If problem happens with Extended Display provide version: Intel Unite® HUB version: Intel Unite® Server version: If problem is related to database please specify MS SQL version: Intel Unite® Small Business version (if applies): Intel Unite App Extended display driver version (if applies): HUB and Client Graphics Driver version and vendor: Number of systems affected: Intel Plug in information (If applies) Name of the plugin: Plugin Version: Debug data Please provide the necessary logs based on customer issue and requirements *Required for all cases Amy C Intel Customer Support Technician Under Contract to Intel Corporation
PStef1
Beginner
243 Views

Hello AmyC_Intel,

 

thank you for your answer!

 

Here are the informations you asked for:

 

  1. Intel® System Support Utility report of the hub: (SSU_HUB.txt)

 

 

Frequency of occurrence (once an hour, day, always): always

Steps to reproduce (provide links to forums, online help, screen shots):

IMG_0004.PNG

 

Attempted workaround (settings changes, etc.): We tested different iPhones. Also iPhones, which are connected to the Corporate Network, but not controlled by our Mobile Device Management. I think, the DNS TXT Record doesn't work for the iPhones, so I clicked the link on the /intelunite/admin/landing/ page of the Unite Server. The IntelUNite App opens, but the configuration was not set.

 

Environment (office, enterprise, school, hospital, factory, home): enterprise

 

HUB/Client computer details

HUB manufacturer(s): DELL

HUB model(s) and SKU: Optiplex 7060

Client model(s): iPhone8/iPhone5s

IOS Version: 12.1.2

Intel Unite® Client version: 3.2.15 (This is the newest patchlevel of the iPhone App).

Intel Unite® HUB version: 4.0.991.43

Intel Unite® Server version: 4.0.991.43

 

I hope this information will help you, to find the issue. When you need further information, please contact me.

 

Yours sincerely,

PStef1

 

 

 

Amy_C_Intel1
Employee
243 Views
Thank you for that info. I will update the thread as soon as I review the information. Amy C Intel Customer Support Technician Under Contract to Intel Corporation
Amy_C_Intel1
Employee
243 Views
PStef1, we have sent you a email regarding this matter. Please, check your inbox. If you have more questions, please reply to the email. Amy C Intel Customer Support Technician Under Contract to Intel Corporation
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