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idata
Community Manager
2,201 Views

The client APP unexpected stop work in enterprise version in stress test.

Hello, All

We have pilot the intel unite some months, I found that the client APP sometimes unexpected stop work without no operation for a long tiome.

The scene is :

When I presentation the client APP is looks like still connect, but the HUB screen was stuck on a picture. When I click the [stop presenting] button on client, the Client APP was died and jump out a problem. then the HUB recover to default screen. When I connect again, the HUB still working well. So I think it may be someting problem with client?

this error happened in the 3.0.43.48 &3.1.41.18 version APP. Why?

thanks.

0 Kudos
19 Replies
idata
Community Manager
133 Views

Hi sdh1984: Thank you for joining the Intel® Intel® Unite™ app communities.

 

 

This problem also could be related to the bandwidth on the connection that is being used.

 

 

There is a work around that we can try, run the application with the debug switch and save information to the log file, for example: Intel Unite.exe /debug >log.txt. If the log file contains the message "EXCEPTION: - Key not valid for use in specified state.", close the application and delete the C:\Users\eaviles\AppData\Roaming\Microsoft\Crypto\RSA\[sid]\d046df file.

Please let us know the results of trying the steps above.

 

Any further questions, please let me know.

 

 

Regards,

 

Alberto R

 

idata
Community Manager
133 Views

Hellp Alberto,

Thanks for reply.

I have test again. and I can't got the HUB's debug log because of the program was stoped. but I got the client debug log as below.

5/22/2017 8:56:57 AM Setting View: WaitingForServer -

5/22/2017 8:56:57 AM Setting OnSettings Updated Handler -

5/22/2017 8:56:57 AM Setting RunTimeMode To: Enterprise -

5/22/2017 8:56:57 AM No servers listed. Trying DNS service record: _uniteservice._tcp -

5/22/2017 8:56:57 AM DnsQuery Returned: 9003 -

5/22/2017 8:56:57 AM Trying DNS service record: _uniteservice._tcp.bmwbrill.cn -

5/22/2017 8:56:57 AM Adding DNS service host: https://mpvtix0iues02.bmwbrill.cn/Unite/CCService.asmx https://mpvtix0iues02.bmwbrill.cn/Unite/CCService.asmx -

5/22/2017 8:56:57 AM Enterprise Server Certificate Validation IsCertChainOk: True -

5/22/2017 8:56:57 AM Slow Init Starting (Client) -

5/22/2017 8:56:57 AM Slow Init Complete (Client) -

5/22/2017 8:56:57 AM Slow Init Starting (CFCRX) -

5/22/2017 8:56:57 AM Loading Profile -

5/22/2017 8:56:57 AM Getting profile -

5/22/2017 8:56:57 AM Telemetry Started -

5/22/2017 8:56:57 AM Telemetry: Client_Start -

5/22/2017 8:56:57 AM Applied runtime setting: AllowFileTransfer=False -

5/22/2017 8:56:57 AM - String was not recognized as a valid Boolean.

5/22/2017 8:56:57 AM FAILED to apply setting: AudioVideoStreamingSupport -

5/22/2017 8:56:57 AM Applied runtime setting: DisplayPinSize=48 -

5/22/2017 8:56:57 AM Applied runtime setting: EmailServer= -

5/22/2017 8:56:57 AM Applied runtime setting: FileBlockedExtensions= -

5/22/2017 8:56:57 AM Applied runtime setting: FileMaxSize=2147483647 -

5/22/2017 8:56:57 AM Applied runtime setting: FullScreenRoomMode=False -

5/22/2017 8:56:57 AM Applied runtime setting: FullScreenRoomModeBackgroundColor= -

5/22/2017 8:56:57 AM Applied runtime setting: FullScreenRoomModeBackgroundImageStretch=False -

5/22/2017 8:56:57 AM Applied runtime setting: FullScreenRoomModeBackgroundURL= -

5/22/2017 8:56:57 AM Applied runtime setting: FullScreenRoomModeInstructions={pin} -

5/22/2017 8:56:57 AM Applied runtime setting: FullScreenRoomModePinColor= -

5/22/2017 8:56:57 AM Applied runtime setting: FullScreenRoomModeShowPin=False -

5/22/2017 8:56:57 AM Applied runtime setting: FullScreenRoomModeTextColor= -

5/22/2017 8:56:57 AM Applied runtime setting: FullScreenRoomModeTextFont= -

5/22/2017 8:56:57 AM Applied runtime setting: HubLockKeyboard=False -

5/22/2017 8:56:57 AM Applied runtime setting: HubShowClock=True -

5/22/2017 8:56:57 AM Applied runtime setting: SendErrorEmailAddress= -

5/22/2017 8:56:57 AM Applied runtime setting: ServiceListenPort=0 -

5/22/2017 8:56:57 AM Applied runtime setting: TileCompression=85 -

5/22/2017 8:56:57 AM Applied runtime setting: TileSize=128 -

5/22/2017 8:56:57 AM Applied runtime setting: VerifyPluginCertificateHash=True -

5/22/2017 8:56:57 AM Runtime Settings Updated -

5/22/2017 8:56:57 AM Setting View: PinPad -

5/22/2017 8:56:57 AM ModeratedMode: Unmanaged -

5/22/2017 8:56:58 AM vPro Check. Is vPro Platform=True -

5/22/2017 8:56:58 AM Slow Init - Host name set -

5/22/2017 8:56:58 AM Starting Plugin Load -

5/22/2017 8:56:58 AM Obtaining the plugin list -

5/22/2017 8:56:58 AM Get Plugin List - Could not find a part of the path 'C:\Program Files (x86)\Intel\Intel Unite\Client\Plugins'.

5/22/2017 8:56:58 AM Plugin Manager - LoadPlugins method done -

5/22/2017 8:56:58 AM Plugin Load Complete -

5/22/2017 8:56:58 AM Plugin Manager: Calling LoadEvent for all plugins -

5/22/2017 8:56:58 AM Plugin Manager: LoadEvent Complete -

5/22/2017 8:56:58 AM Slow Init - Plugin init complete -

5/22/2017 8:56:58 AM Certificate Creation Started -

5/22/2017 8:56:59 AM Certificate Ready -

5/22/2017 8:56:59 AM Starting RX listeners -

5/22/2017 8:56:59 AM RX Slow Init Complete -

5/22/2017 8:57:05 AM Starting Connection -

5/22/2017 8:57:06 AM Client Connected Established -

5/22/2017 8:57:06 AM Client TLS Established -

5/22/2017 8:57:06 AM Auth response received StreamSupported = 3 -

5/22/2017 8:57:06 AM Hub supported stream-mask is 3 / Hub is version 3.0 or greater -

5/22/2017 8:57:06 AM Streamer changed to WebRTC. -

5/22/2017 8:57:06 AM Hide Toggle Streamer -

5/22/2017 8:57:06 AM Telemetry: Client_Connect -

5/22/2017 8:57:06 AM Setting View: Share -

5/22/2017 8:57:06 AM Connected users changed 5/22/2017 8:57:06 AM -

5/22/2017 8:57:06 AM FileShare support:False -

5/22/2017 8:57:06 AM FileBlockedExtensions: -

5/22/2017 8:57:06 AM FileMaxSize:2147483647 -

5/22/2017 8:57:08 AM Hide Toggle Streamer -

5/22/2017 8:57:08 AM Streaming started -

5/22/2017 8:57:08 AM v=0

o=- 2588560500290798844 2 IN IP4 127.0.0.1

s=-

t=0 0

a=group:BUNDLE audio video

a=msid-semantic: WMS stream_label

m=audio 9 RTP/SAVPF 111 103 104 9 102 0 8 106 105 13 127 126

c=IN IP4 0.0.0.0

a=rtcp:9 IN IP4 0.0.0.0

a=ice-ufrag:CKhrxPGcTHSZmre9

a=ice-pwd:a/y2z8YWoKdWw8sdJszFQLR7

a=fingerprint:sha-256 80:DA:7F:38:F9:16:87:AE:9A:66:D3:0D:55:B9:0A:BD:4D:18:44:3A:E8:9A:74:8F:D3:D5:59:DF:0B:CE:39:8D

a=setup:actpass

a=mid:audio

a=extmap:1 urn:ietf:params:rtp-hdrext:ssrc-audio-level

a=extmap:3 http://www.webrtc.org/experiments/rtp-hdrext/abs-send-time http://www.webrtc.org/experiments/rtp-hdrext/abs-send-time

a=sendrecv

a=rtcp-mux

a=rtpmap:111 opus/48000/2

a=fmtp:111 minptime=10; stereo=1; useinbandfec=1

a=rtpmap:103 ISAC/16000

a=rtpmap:104 ISAC/32000

a=rtpmap:9 G722/8000

a=rtpmap:102 ILBC/8000

a=rtpmap:0 PCMU/8000

a=rtpmap:8 PCMA/8000

a=rtpmap:106 CN/32000

a=rtpmap:105 CN/16000

a=rtpmap:13 CN/8000

a=rtpmap:127 red/8000

a=rtpmap:126 telephone-event/8000

a=maxptime:60

a=ssrc:1304603098 cname:EN8Y6RW8LosWXyPI

a=ssrc:1304603098 msid:stream_label audio_label

a=ssrc:1304603098 mslabel:stream_label

a=ssrc:1304603098 label:audio_label

m=video 9 RTP/SAVPF 121 100 116 117 96

c=IN IP4 0.0.0.0

a=rtcp:9 IN IP4 0.0.0.0

a=ice-ufrag:CKhrxPGcTHSZmre9

a=ice-pwd:a/y2z8YWoKdWw8sdJszFQLR7

a=fingerprint:sha-256 80:DA:7F:38:F9:16:87:AE:9A:66:D3:0D:55:B9:0A:BD:4D:18:44:3A:E8:9A:74:8F:D3:D5:59:DF:0B:CE:39:8D

a=setup:actpass

a=mid:video

a=extmap:2 urn:ietf:params:rtp-hdrext:toffset

a=extmap:3 http://www.webrtc.org/experiments/rtp-hdrext/abs-send-time http://www.webrtc.org/experiments/rtp-hdrext/abs-send-time

a=extmap:4 urn:3gpp:video-orientation

a=sendrecv

a=rtcp-mux

a=rtpmap:121 H264/90000

a=rtcp-fb:121 ccm tmmbr

a=rtcp-fb:121 ccm fir

a=rtcp-fb:121 nack

a=rtcp-fb:121 nack pli

a=rtcp-fb:121 goog-remb

a=rtpmap:100 VP8/90000

a=rtcp-fb:100 ccm tmmbr

a=rtcp-fb:100 ccm fir

a=rtcp-fb:100 nack

a=rtcp-fb:100 nack pli

a=rtcp-fb:100 goog-remb

a=rtpmap:116 red/90000

a=rtpmap:117 ulp...

idata
Community Manager
133 Views

and today I found a new issue, one of a HUB can't start the HUB APP and jump out a problem.

close the application and delete the C:\Users\eaviles\AppData\Roaming\Microsoft\Crypto\RSA\[sid]\d046df file. no change.

idata
Community Manager
133 Views

sdh1984: Thank you very much for sharing those details and for providing that report.

 

 

We will do further research in order to try to find a possible solution for this problem. Just to confirm, at the moment when you installed the Intel® Unite version 3.1.41.18, did you installed it on top of the previous version or you did a fresh installation of the tool?

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

idata
Community Manager
133 Views

Hello Alberto,

It's a direct installation for 3.1 version, I have not uninstall the before version. But, the problem happened in the both 3.0 & 3.1 version.

Thanks.

idata
Community Manager
133 Views

I have reinstall the 3.1 version APP, but there is a problem still. It's happened about 4 times a day.

I found the log in client and hub, no abnormal, It may be the client APP was died.

This problem was very important for us, it's impact to the pilot user experience. Please help me to resolved it ASAP.

Many Thanks.

idata
Community Manager
133 Views

windows log of client.

The program Intel Unite.exe version 3.1.41.18 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1b4c

Start Time: 01d2d3770dae8007

Termination Time: 31

Application Path: C:\Program Files (x86)\Intel\Intel Unite\Client\Intel Unite.exe

Report Id: 011e3d72-3f83-11e7-83db-2cd05a8462ed

idata
Community Manager
133 Views

The Desktop Window Manager is experiencing heavy resource contention.

Scenario : Video memory resources are over-utilized. Reducing number of running programs and open windows may help resolve this condition

idata
Community Manager
133 Views

sdh1984: I just wanted to let you know that I just got some updates on the investigation we are doing on this matter, we wanted to confirm if all the pieces of Intel® Unite you are using are upgraded to 3.1? It is highly probable to experience issues if you have a mix of 3.0 and 3.1 pieces (hub, client, server).

Any questions, please let me know.

Regards

 

Alberto R
idata
Community Manager
133 Views

I will check.

thanks

idata
Community Manager
133 Views

sdh1984: You are welcome. Perfect, once you get the chance, please let us know the results.

 

 

Any questions, please let me know.

 

 

Regards

 

Alberto R

 

idata
Community Manager
133 Views

Hello Alberto,

I have test again.

Server version: 3.0.48 HUB version: 3.0.48 Client version: 3.0.48

Server OS: Win server2012 HUB OS:Win10 Client version: win 7

Issue still.

Thanks.

idata
Community Manager
133 Views

Hi sdh1984: Thank you very much for providing that information. We will continue with our research on this subject, as soon as I get any updates I will post all the details on the thread.

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

idata
Community Manager
133 Views

sdh1984: I just wanted to let you know that I just got an update on the research we are doing on this regard. Previously we wanted to confirm if all the Intel® Unite pieces were updated to version 3.1 (hub, client, server) because there might be a performance problem if some of the pieces are 3.1 and the other ones are 3.0. You said, on your last post that the version for each piece was 3.0.48, so it seems to be the upgrade from 3.0.43.48 to 3.1.41.18 did not work correctly. Please un-install the current version of the Intel® Unite from the (hub, client, server) and then install version 3.1 on each of them:

 

https://downloadcenter.intel.com/download/26791/Intel-Unite-App-Extended-Display-Driver?product=8929... https://downloadcenter.intel.com/download/26791/Intel-Unite-App-Extended-Display-Driver?product=8929...

Please let us know the results of trying the steps above.

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R
idata
Community Manager
133 Views

Thanks Alberto.

I will test and feedback to you once I have update info.

idata
Community Manager
133 Views

sdh1984: You are welcome. Perfect, take your time, once you get the chance please let us know the results.

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

idata
Community Manager
133 Views

sdh1984: I just wanted to check if you were able to install Intel® Unite 3.1 and if you need further assistance on this matter?

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

idata
Community Manager
133 Views

Thanks Alberto.

I have resolved this issue after reinstall the OS of client PC. I Would like belived that it couse of memory or compatibility. anyway, it have been resolved temporary.I will keep that in focus.

Now, Please close this topic.

Thanks again.

idata
Community Manager
133 Views

sdh1984: Thank you very much for sharing those results. Perfect, it is great to hear that the issue was resolved.

 

 

Any other inquiry, do not hesitate in contact us again.

 

 

Regards,

 

Alberto R

 

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