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JTsai22
Beginner
446 Views

Trying to build up a environment of Intel unite for small business, may i know where i can download Intel Unite v3.x version for setup&configuration?

 
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13 Replies
Wanner_G_Intel
Moderator
233 Views

Hello JTsai22,

 

Thank you for submitting your question on this Intel® Community.

 

To better assist you, we have sent you an email message to your email account associated with your profile. Please let us know if you receive it.

 

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

JTsai22
Beginner
233 Views

Hi WannerG

thanks for your supporting.

After Intel unite Hub is installed and got this error message when executing Intel unite.

would you help to advise on this if any steps is miss during setup and configuraiton.

Platform: Whiskey Lake -U vPro platform

 

Intel Unite.jpg

 

 

Wanner_G_Intel
Moderator
233 Views

Hello JTsai22,

 

Thank you for your response.

 

We would like to have more information about your hardware. Please generate a system report with the Intel® System Support Utility (Intel® SSU) and attach it to this thread.

 

  1. Intel® SSU Download link
  2. Open the application and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".
  3. Click on the menu where it says "Summary" to change to "Detailed View".
  4. To save your scan, click on "Next", then "Save".

 

Also, please include the SKU of the hardware (hub and client)

 

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

JTsai22
Beginner
233 Views

Hi Wanner G

 

already generated log files for Hub and Client . please you check the attached file.

 

BR

Jose'

JTsai22
Beginner
233 Views

posted a file.
Wanner_G_Intel
Moderator
233 Views

Hello JTsai22

 

The SKU is not available in the report. Could you please provide us with the model number(s) and SKU(s) of the hub(s)?

 

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

Wanner_G_Intel
Moderator
233 Views

Hello JTsai22

 

If you need further assistance, please let us know. We will be glad to assist you.

 

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

JTsai22
Beginner
233 Views

Hi Wanner G

 

thanks for your tracking.

Now, we are in discussion with customer and not get the feedback. Will let you know if any new update.

 

BR

Jose'

Wanner_G_Intel
Moderator
233 Views

Hello JTsai22,

 

Thank you for your response.

 

Wanner G.

Intel Customer Support Technician

Wanner_G_Intel
Moderator
233 Views

Hello JTsai22,

 

Is there any chance you can provide us with an update?

 

Wanner G.

Intel Customer Support Technician

JTsai22
Beginner
233 Views

Hi WannerG

 

Thanks for your tracking.

the customer will contact Intel unite team for the project supporting. will let you know if any update for this.

 

BR

Jose'

Wanner_G_Intel
Moderator
233 Views

Hello JTsai22,

 

Could you please let us know if your customer is going to contact an internal support team for Intel Unite® App within his company or the Intel Customer Support team?

 

Please let us know if you would like to keep this thread open.

 

Wanner G.

Intel Customer Support Technician

JTsai22
Beginner
233 Views

Hi WannerG

 

Thanks. I think it can be closed first. Will go back here if any helps needed.

 

BR

Jose'

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