Unable to connect to Hub, client never connects with errors in log

[JDigi1]

We have a Windows 7 Pro x64 client unable to connect to a hub running Windows 10 Pro x64. Intel Unite version 3.3.150.19

The unite client just says Connecting To with spinning dots. In the log it records the same error multiple times:

[18/04/2019 9:31:32 AM] EXCEPTION: Error trying to load assembly PeerClient59, Version=59.0.6500.35309, Culture=neutral, PublicKeyToken=b056050c14654017 - Could not load file or assembly 'PeerClient59.dll' or one of its dependencies. The specified module could not be found. at System.Reflection.RuntimeAssembly.nLoadFile(String path, Evidence evidence) at System.Reflection.Assembly.LoadFile(String path) at CFCUI.App.CurrentDomain_AssemblyResolve(Object sender, ResolveEventArgs args)

Please find log files attached

[Leonardo_C_Intel]

Hello JDigi1 Thank you for posting in the Intel Community. Can you uninstall the Intel Unite® client from the system and re installed it? once you complete the install enable the debug following these steps https://www.intel.com/content/www/us/en/support/articles/000024124/software/software-applications.ht.... Do you have the same behavior in other clients? Hope this helps. Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation

[JDigi1]

Hello LeoC,

The Unite client was uninstalled and reinstalled before generating the log file attached in my original post. The log file was generated using the instructions from your link.

No other clients experience this same behavior.

Thanks

[Leonardo_C_Intel]

Hello JDigi1 Thank you for the information. Are you using Intel Unite® on an enterprise or standalone environment? I am noticing that you are using a previously released version of Intel Unite® i am going to sent you a private email with the latest Intel Unite® 3.x for you to complete the update on the environment. Hope this helps. Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation

[Leonardo_C_Intel]

Hello JDigi1 Have you tried the update of Intel Unite®? Can you confirm if you are using standalone on enterprise set up? Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation