Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Beginner
1,593 Views

Unable to present via Virtual Extended Display

After connecting to a hub, I'm able to present via "Screen # 1" without any issues. However, I can not present via Virtual Extended Display. We get the "circles" for about 30 / 60 seconds without connecting. This was working fine two weeks ago, but is no longer working today. I'm not aware of any changes to the environment which would cause this.

I attempted to uninstall the Extended Display and re-install, but this did not help.

Any suggestions on what I can try to determine the issue?

Thanks,

Bruce Edelen

0 Kudos
10 Replies
Highlighted
Community Manager
21 Views

baedelen: Thank you very much for contacting the Intel® Unite™ App communities. We will do our best to assist you with this scenario.

 

 

In order to try to find the most accurate solution for this problem, could you please provide a detailed description of the configuration or environment you are using?

 

What is the Intel® Unite version installed on your system?

 

What is the model of the client and the hub?

 

Which Windows version are you using?

 

If it is possible, please provide a picture of when the problem happens.

 

 

Any further questions, please let me know.

 

 

Regards,

 

Alberto R

 

0 Kudos
Highlighted
Beginner
21 Views

We are using Intel Unite Enterprise.

The Hub is a Lenovo M910 Windows 7 and the Client is Lenovo T430 Windows 7.

Intel Unite version 3.1.45.26

When selecting "Choose Virtual Extended Display"......

I get the spinning circles for about 1 minute, without ever connecting..... Again this was working fine a few weeks ago, so would like some assistance to help determine what changed in the environment to cause it to stop working.

Thanks,

0 Kudos
Highlighted
Beginner
21 Views

I've attached the log file from running the Client in debug mode.

Notice the "Virtual monitor not found after 30 seconds!!" message.

Thanks,

Bruce

0 Kudos
Highlighted
Community Manager
21 Views

baedelen: Thank you very much for providing that information. We will do further research on this matter, as soon as I get any updates I will post all the details on this thread.

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

0 Kudos
Highlighted
Community Manager
21 Views

baedelen: I sent you a private message, please check your inbox.

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

0 Kudos
Highlighted
Community Manager
21 Views

baedelen: I just wanted to check if the information provided on the private message was useful for you and if you need further assistance on this matter?

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

0 Kudos
Highlighted
Community Manager
21 Views

Hello Bruce Edelen,

Did you fixed the issue about can't present by the virtual extend display?

I have this issue too about 4 weeks.

Highlighted
Beginner
21 Views

No, this issue has not been resolved. Intel Unite support had me upgrade to the latest version. However, this did not resolve my issue. This started happening in our environment about 4 weeks ago as well.

0 Kudos
Highlighted
Beginner
21 Views

Intel Support! Can I get an update on this issue? I've upgraded as you suggested, but the Virtual Extended Display I still not working.

0 Kudos
Highlighted
Beginner
21 Views

This

 

is the fix for the extended display issue you are experiencing, please download

 

install and let us know how it goes.

 

 

https://downloadcenter.intel.com/product/89294 https://downloadcenter.intel.com/product/89294
0 Kudos