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PAnki
Beginner
1,623 Views

Unite Plugins not showing in Client App.

I have downloaded the latest version of the Unite App onto a compatible Intel NUC. I can successfully connect using the Unite Client from another PC and screen share. I have now downloaded both Skype for Business (making sure that Skype for Business is installed and logged in beforehand) and Private Guest plugins.

I have enabled plugins in Unite settings but when I connect via the client neither the apps are appearing. Any idea why>

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9 Replies
idata
Community Manager
106 Views

Hello Ankman61,

 

 

Thank you for contacting the Intel community.

 

 

I'm sorry that you haven't been able to connect the Skype for business, please bear in mind that the Intel Unite Plugin for Skype for Business will be installed on the Hub and has the following requirements.

 

 

Software requirements:

 

Ø Microsoft* Exchange 2010 or greater

 

Ø Skype* for Business 2013 or greater

 

Ø Intel® Unite™ software for the Hub, version 2.0 or greater

 

 

You can check how to how to configure this feature at the following link:

 

http://www.intel.com/content/dam/support/us/en/documents/software/software-applications/Intel_Unite_... http://www.intel.com/content/dam/support/us/en/documents/software/software-applications/Intel_Unite_...

 

 

Just to make sure the latest version can be download it here:

 

https://downloadcenter.intel.com/download/25280/Intel-Unite-app https://downloadcenter.intel.com/download/25280/Intel-Unite-app

 

 

 

I hope this can help you.

 

 

 

Best regards,

 

 

 

Ivan U.

 

PAnki
Beginner
106 Views

Hi

I can confirm that we are using exchange 2010, office 2016 for business (office 365) and have installed the latest version of hub 3.1 app and plugins from downloads site. Hub is running in standalone mode.

Its not just Skype Plugin not working but also Private Guest access plugin.

Guest service is running on hub but no option appears in client to enable it. Likewise Skype for Business is running and logged on, on the hub. but no option on client to open skype. Hub app installed on clean install of windows 10 pro fully updated. Using Intel 515MYHE NUC.

I have followed the intel installation guides for plugins and hub but cant see where its going wrong.

many thanks

Paul

idata
Community Manager
106 Views

I'm sorry that you still haven't been able to configure the skype for business. Just to make sure, did you try the steps on page 8 from the following link:

 

http://www.intel.com/content/dam/support/us/en/documents/software/software-applications/Intel_Unite_... http://www.intel.com/content/dam/support/us/en/documents/software/software-applications/Intel_Unite_...

 

 

 

Please let me know.

 

 

 

Ivan U.

 

PAnki
Beginner
106 Views

Hi Ivan,

I have copied instructions fully, but still no joy. See copy of the debug log below, to see if you can identify what the issue.

Many Thanks

idata
Community Manager
106 Views

Hello Ankman61,

 

 

Please try installing this plug-in to see if that helps with this issue:

 

https://downloadcenter.intel.com/download/26792/Intel-Unite-App-Plug-Ins https://downloadcenter.intel.com/download/26792/Intel-Unite-App-Plug-Ins

 

 

Please let me know if that plug-in helps if not I will need to keep investigating.

 

 

 

Ivan U.

 

PAnki
Beginner
106 Views

Hi Ivan,

Still no luck I'm afraid. I notice in the debug log that the plugins are failing a certificate check. Could it be anything to do with that?

Many Thanks

idata
Community Manager
106 Views

Thank you for the information and I'm sorry that the issue still persists, please allow me to further investigate on this and before doing so I want to ask what BIOS version you have installed.

 

 

If you don't have the latest version, could you please update your system to the latest BIOS version? You can download it here:

 

https://downloadcenter.intel.com/download/26789/BIOS-Update-MYBDWi5v-86A-?product=84861 BIOS Update [MYBDWi5v.86A]

 

 

Please check http://www.intel.com/content/www/us/en/support/boards-and-kits/000005850.html F7 BIOS Update Instructions for Intel® NUC

 

 

I will appreciate if you could let me know this information.

 

 

 

Regards,

 

 

Ivan U.

 

idata
Community Manager
106 Views

Hello Ankman61,

 

 

I'm following on this post to ask you if you could provide us with the BIOS version to continue an investigation on this issue.

 

 

 

Regards,

 

 

 

Ivan.

 

RLemo2
Beginner
106 Views

How can I see the DebugWindow displayed above?

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