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AAhme64
Beginner
463 Views

When installing the intel unite System Broadcast Server, the install rolls back with a message that wizard ended prematurely because of an error. I followed the install guide and installed and configured all prerequisites.

 
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9 Replies
Wanner_G_Intel
Moderator
325 Views

Hello AAhme64,

 

Thank you for submitting your question on this Intel® Community.

 

To better assist you, please provide us with the following information:

 

Intel Unite® versions running on the Server, Hub, and Client(s).

 

Wanner G.

Intel Customer Support Technician

AAhme64
Beginner
325 Views

The Intel Unite Version is: 4.0.4173.30

AAhme64
Beginner
325 Views

Screenshot of error

AAhme64
Beginner
325 Views

Screenshot of unite IIS server app pools

Leonardo_C_Intel
Moderator
325 Views

Hello AAhme64

 

Where are you downloading the Intel Unite® installer from? Can you share the download link?  

At what stage of the installation are you having the error?

Do you have any error codes? Can you share a picture of the error? 

 

Regards,

Leonardo C.

 

Intel Customer Support Technician

AAhme64
Beginner
325 Views

See attached for screenshot of error.

AAhme64
Beginner
325 Views

My unite IIS server screenshot

Wanner_G_Intel
Moderator
325 Views

Hello AAhme64,

 

Thank you for your response.

 

Please allow us to look into this issue.

 

Wanner G.

Intel Customer Support Technician

Wanner_G_Intel
Moderator
325 Views

Hello AAhme64,

 

Thank you for your response. 

 

Please check if you are running the latest Intel Unite Plugin for System Broadcast version for 4.x

 

Intel Unite Plug-in for System Broadcast

 

If you are already running this version, we may need to look at the log files and other details to address this issue.

 

We have sent you an email to the email address associated with your account to collect log files and other useful information.

 

Wanner G.

Intel Customer Support Technician

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