I recently installed Intel Unite Server 4.0.991.43 using the server app package hosted on Intel's site. The documentation here:
references uploading cab files to allow centralized configuration of the hubs from the server. There are no cab files in the hosted application package. The package extracts an msi, and two xml files. There are no cabs.
The documentation references these are in the Intel Unite Solution Installer zip file. There is no such labelled download in the download section for this service. Where is the repository for these files and how are they obtained?
Thanks in advance!
Per user @EBenn just call Intel Support. They ignored the online ticket for over 48 hours. A call got me to a technician immediately who hosted the installer with the manifests included. Verified that the hosted package on Dell is significantly different than the same version package from Intel. As of Jan 2018, if you purchased the hub from Dell, you'll need to get the cabs from Intel.
Please see included files and information. The hub immediately drops into a PIN request screen, so I'm not sure what's running on it.
HUB manufacturer(s): Dell
HUB model(s) and SKU: Opti 7060
Client model(s): NA, not in use yet
Windows OS (provide Version number if Win10, and 32- or 64-bit) and update version:
Intel Unite® Client version: UNK
If problem happens with Extended Display provide version: UNK
Intel Unite® HUB version: UNK
Intel Unite® Server version: 4.0.991.43
If problem is related to database please specify MS SQL version: NA
Intel Unite® Small Business version (if applies): NA
Intel Unite App Extended display driver version (if applies): NA
HUB and Client Graphics Driver version and vendor: UNK
Number of systems affected: 1
This is also an issue for me. The instructions state you need to upload these cab package files to the enterprise server's Admin Portal. Per the instructions "If packages are not uploaded to the server, the hubs and clients will not be configured, and they will not be functional." The issue is that these files are not available via INTEL, or the resellers. I've extracted all the files downloaded from Dell, no CAB files exist within the installers. So where do we get the files?
Thanks for this! I kept thinking I was missing something obvious or there was some dependent understanding I was supposed to have to install this. We didn't get any physical media with the hub from Dell, and as you mentioned, if they're present in the Dell repository they aren't verify intuitive (to me) to identify. Same with the Intel repository. The default "send us the logs" thing I'm assuming is just standard protocol for trying to address a service issue in the forums, but yeah, nothing is broken. I just need the information on where to source these files!
Did anyone manage to find these CAB files anywhere? I'm having the same problem now, no way to follow the Unite Server 4.0 Deployment Guide without those files.
Ticket submitted. Thanks for the heads up. I'm fine with submitting to Support but it would be helpful if they didn't treat the forums as a support channel if that is the case. Redirecting to the forums first and presenting forum members with role titles like [location-cs] presents like the forums are a valid and preferred first support channel.
They weren't there when the thread was created. Intel confirmed the files were not public at the time and generated a limited use URL for download from support.
We abandoned Unite a while ago, wasn't what was promised. Massive disconnect (for our experience) between sales, POC teams, and actual implementation support. Microsoft Teams has been meeting need easily, and Airtames fill in the gaps where needed.
Best of luck, hope your experience is better than ours was.