extend display doesn't work

[Ryan551]

When we tried to install in new pc. 

It is not working. 

As I know, the windows updated it last month. 

It is not support the virtual display in pc. 

So, I think intel unite for extend display is not working in PC. 

We tried to reinstall all pc extend display all version.  

and We updated the intel unite server. 

but We can't use the extend display.  

I think Intel unite have to update the programs or help the other solutions. 

Thanks,

Ryan.

[Paul_R_Intel]

Hello Ryan551, 

Thank you for joining the community.

I understand that you have been experiencing issues with the extended display on your Intel Unite environment, lets get this issue resolved as soon as possible.  

To isolate the problem can you please provide the following information:

• You mentioned that the driver was updated last month by Windows, can you please provide the driver version, and was it working fine before?
• Is this the only system affected?
• Please provide the make & model of the system and which Unite version you guys are running on the server and Hub.

Regards 

Paul R. 

Intel Customer Support Technician 

[Paul_R_Intel]

Hello Ryan551, 

We would like to follow up on your thread. We would like to know if you need further assistance with the extended display issue. In case you do, we would highly appreciate if you would let us know.    

Regards,

Paul R.   

Intel Customer Support Technician  

[Paul_R_Intel]

Hello Ryan551,

We are following up on this case that is still open with the extended display issue. We know that this is important for you to be resolved and it is also equally important for us to get you the right solution. Since we have not seen an update for several days, we will temporarily close this thread in 2 business days. You can still reopen the case by replying to this thread. Please note that your response is made more than 15 days after closing, a new thread will be created with reference to the original thread. Thank you for choosing Intel.  

Regards, 

Paul R. 

Intel Customer Support Technician 

For firmware updates and troubleshooting tips, visit: 

https://intel.com/support/serverbios