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JBesk
Beginner
1,216 Views

skype for business video

I have the unite app server and hub working just fine.

I have the skype for business app setup and working 90%.

I joins see the calendar invite just fine when the invite is send.

I can then join the unite meeting and see the skype meeting and join from my app.

The hub then joins the meeting and my conference rooms goes blank and my client app will not connect the video in the conference room to the app??

I even went into the xml file and told it to always join the video to meetings - still same result.

I have all the latest versions of the server and hub installed?

Anyone have any helpful suggestions.

also, on the hub computer -when I am just using skype or any other conferencing software the camera is working like a dream.

Stuck.

Thanks for any and all help.

Kind Regards,

Jim Beske

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4 Replies
idata
Community Manager
63 Views

Hello jbeske,

 

 

Thank you for joining the Intel Community Support.

 

 

For this issue, there are a few troubleshooting steps that I would like you to follow. Below you can find a link to the Intel Unite® Solution Plug-in Guide for Skype for Business. You can go to Appendix C. Troubleshooting, but it would be great if you could take a look at this guide, too. Please let us know how it goes so that we can continue assisting you.

 

 

https://www.intel.com/content/www/us/en/support/articles/000022054/software.html

 

 

Wanner G.

 

JBesk
Beginner
63 Views

I've done as you asked. The "issues" in appendix c do not fit my description.

I can see the join button, it does join the meeting. My problem is, it fails to use the camera in the skype meeting. Attempts by the client to click on the Camera (with line across it fail). It is like the unite app does not see the camera. The skype for business app is trusted and from what I can tell installed properly. The computer and camera work together if just using skype from this machine just fine. Not sure why unite app does not use the camera??

Jim B

idata
Community Manager
63 Views

Hello jbeske,

 

 

Thank you for your response.

 

 

Please allow me to forward this information to the proper department so that we can provide a detailed answer about this issue reported.

 

 

Please provide the Intel Unite® version you are using.

 

 

Wanner G.
idata
Community Manager
63 Views

Hello jbeske,

 

 

I am writing to follow up on your inquiry.

 

 

Please let me know if you need any further help.

 

 

Wanner G.
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