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Beginner
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LAPQC71A thunderbolt and other dropout issues

I'm trying to use the Thunderbolt port with a professional audio interface and it has many dropout problems even at high latency. I'm only trying to stream single stereo stream at 44.1khz 24 bit. When the WiFi or LAN is being used it drops out frequently. I need to disable all the WiFi port, Intel Speed Shift,  Intel Turbo Boost,  in the bios and disable the LAN in the device manager. The USB works far better which seems very strange for such a small load. Also a separate issue the WiFi drops out and then won't connect when I plug an external hard drive into the left USB port or have a 4 port hub connected. 

Is there a specific fix or problem with this?

thanks Greg

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Super User
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Are you up-to-date on the drivers, especially the thunderbolt driver?

https://ark.intel.com/content/www/us/en/ark/products/196641/intel-nuc-9-extreme-laptop-kit-lapqc71a....

 

Doc (not an Intel employee or contractor)
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Moderator
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Hi Gregmac,

As mentioned by AlHill, please make sure that you have the latest Firmware and Drivers running on your system. Here is the URL for our Download Center: https://downloadcenter.intel.com/product/196641/Intel-Whitebook-LAPQC71A

If you still have issues after updating your system, please run the Intel® System Support Utility for Windows* and provide us with the log file. Here is the URL for the application: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
In addition to the SSU log file, please provide us with the Brand/Model of the devices that you are connecting to the laptop and any other necessary step to replicate the issue.

Regards,
Ronny G

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