Re:customer flagged out received engineering samples

henry828 · ‎11-26-2025

our customer flagged out they tested SRM7S and got "sample " result.

however, we tested these CPUs by IPDT with no abnormal findings,

so, please help to advise or check if they are ES or not

Intel(R) Xeon(R) Platinum 8468H CPU

batch: J325G451

sn: 72JF616600082

customer test report

Processor Data:

Brand Name: Intel(R) Xeon(R) Platinum 8468H CPU

CPU Type: SapphireRapids

Revision: 0x09

S-spec/QDF: Q1AC

Sample/Production: 0x00 (Sample)

Number of Cores: 48

Hyper Threading: Yes

System Bus Speed: 100 MHz

Core Data:

CPU ID: 0x00060F06

Arch Revision: 0x00

Core Family: 0x06

Core Model: 0x0F

Core Stepping: 0x06

however, we tested these cpus by IPDT with no abnormal findings,

--- IPDT64 - Revision: 4.1.9.41

--- IPDT64 - Start Time: 10/1/2025 11:44:56 PM

CPU1

Genuine Intel CPU Test

Module Version: 1.0.26.64b.W

Start Time: Wed Oct 1 23:44:56 2025

Test Result - PASS

Expected: GenuineIntel

Detected: GenuineIntel

End Time: Wed Oct 1 23:44:57 2025

Total Time: in seconds: 1

--------------------------------------------------------------------

CPU1

CPU Brand String Test

Module Version: 1.0.28.64b.W

Start Time: Wed Oct 1 23:44:57 2025

Test Result - PASS

Expected: Intel(R) Xeon(R)

Detected: Intel(R) Xeon(R) Platinum 8468H

Intel(R) Xeon(R) processor detected..!!..

End Time: Wed Oct 1 23:44:57 2025

Total Time: in seconds: 0

--------------------------------------------------------------------

CPU1

Cache Test

Module Version: 1.0.24.64b.W

Start Time: Wed Oct 1 23:44:57 2025

Test Result - PASS

--- Reading Cache Size ---

- Detected L1 Data Cache Size --> 48

- Detected L1 Inst Cache Size --> 32

- Detected L2 Cache Size --> 2048

- Detected L3 Cache Size --> 107520

Cache Size Test Passed!!!

End Time: Wed Oct 1 23:44:57 2025

Total Time: in seconds: 0

--------------------------------------------------------------------

CPU1

MMXSSE Test

Module Version: 1.0.30.64b.W

Start Time: Wed Oct 1 23:44:57 2025

Test Result - PASS

DetectUtils64 DLL Version - 1.1.9

--- Determining MMX - SSE capabilities ---

..MMX is supported on this CPU..

..SSE is supported on this CPU..

..SSE2 is supported on this CPU..

..SSE3 is supported on this CPU..

..SSSE3 is supported on this CPU..

..SSE4.1 is supported on this CPU..

..SSE4.2 is supported on this CPU..

MMX Test Result --- PASS

SSE Test Result --- PASS

SSE2 Test Result --- PASS

SSE3 Test Result --- PASS

SSSE3 Test Result --- PASS

SSE4.1 Test Result --- PASS

SSE4.2 Test Result --- PASS

End Time: Wed Oct 1 23:44:57 2025

Total Time: in seconds: 0

--------------------------------------------------------------------

CPU1

IMC Test

Module Version: 1.0.26.64b.W

Start Time: Wed Oct 1 23:44:57 2025

Test Result - PASS

--- Reading Memory Size ---

Detected Memory Size is --> 32.00GB

--- Subtest - Memory Size Test Passed!!! ---

--- Integrated Memory Controller Stress Test ---

Memory to be allocated = 1048576 bytes

Memory Allocated.

Test 1 Ones and Zeros Moving Inversions write operations - Passed

Test 1 Ones and Zeros Moving Inversions verification operations - Passed

Test 2 32Bits Sliding Ones write operations - Passed

Test 2 32Bits Sliding Ones verification operations - Passed

Test 3 32Bits Sliding Zero write operations - Passed

Test 3 32Bits Sliding Zero verification operations - Passed

Memory Deallocated.

--- Subtest - Memory Stress Test Passed!!! ---

Integrated Memory Controller Test Passed!!!

End Time: Wed Oct 1 23:44:58 2025

Total Time: in seconds: 1

--------------------------------------------------------------------

CPU1

Parallel_Math_Xeon Test

Module Version: 1.0.0.13

Start Time: 10/1/2025 11:44:58 PM

Test Result - PASS

Module Math_FP.exe Completed - Pass

Module Math_PrimeNum.exe Completed - Pass

Floating Point Test

Module Version: 1.0.28.64b.W

Start Time: Wed Oct 1 23:44:58 2025

DetectUtils64 DLL Version - 1.1.9

AVX is supported in your OS

Max AVX supported = AVX512

FMA3 supported

Test Result - PASS

Million Floating Points per Second, MFLOPS: 1.69

Error: 0

--- Floating Point Test Passed!!!---

End Time: Wed Oct 1 23:45:43 2025

Total Time: in seconds: 45

Prime Number Generation Test

Module Version: 1.0.29.64b.W

Start Time: Wed Oct 1 23:44:58 2025

DetectUtils64 DLL Version - 1.1.9

AVX is supported in your OS

Max AVX supported = AVX512

Test Result - PASS

Operation Per Second: 5097809

Error: 0

--- Prime Number Generation Test Passed!!!---

End Time: Wed Oct 1 23:45:43 2025

Total Time: in seconds: 45

Parallel_Math_Xeon

End Time: 10/1/2025 11:45:43 PM

--------------------------------------------------------------------

CPU1

Parallel_FP_Xeon Test

Module Version: 1.0.0.13

Start Time: 10/1/2025 11:45:43 PM

Test Result - PASS

Module Math_FP.exe Completed - Pass

Module AVX.exe Completed - Pass

Floating Point Test

Module Version: 1.0.28.64b.W

Start Time: Wed Oct 1 23:45:43 2025

DetectUtils64 DLL Version - 1.1.9

AVX is supported in your OS

Max AVX supported = AVX512

FMA3 supported

Test Result - PASS

Million Floating Points per Second, MFLOPS: 0.13

Error: 0

--- Floating Point Test Passed!!!---

End Time: Wed Oct 1 23:46:28 2025

Total Time: in seconds: 45

AVX Test

Module Version: 2.0.31.64b.W

Start Time: Wed Oct 1 23:45:43 2025

Test Result - PASS

DetectUtils64 DLL Version - 1.1.9

--- CPU Features Detection ---

..AVX is supported by this CPU..

..AVX2 is supported by this CPU..

..AVX512BW is supported by this CPU..

..AVX512CD is supported by this CPU..

..AVX512DQ is supported by this CPU..

..AVX512ER is NOT supported by this CPU..

..AVX512F is supported by this CPU..

..AVX512IFMA52 is supported by this CPU..

..AVX512PF is NOT supported by this CPU..

..AVX512VBMI is supported by this CPU..

..AVX512VL is supported by this CPU..

..AES is supported by this CPU..

..PCLMULQDQ is supported by this CPU..

..AVX is supported by this Operating System..

Most Advanced AVX Feature Detected.. AVX512

AVX512 Test Result --- PASS

AES Test Result --- PASS

PCLMULQDQ Test Result --- PASS

End Time: Wed Oct 1 23:46:28 2025

Total Time: in seconds: 45

Parallel_FP_Xeon

End Time: 10/1/2025 11:46:28 PM

--------------------------------------------------------------------

CPU1

Parallel_Xeon_Math Test

Module Version: 1.0.0.13

Start Time: 10/1/2025 11:46:28 PM

Test Result - PASS

Module Math_PrimeNum.exe Completed - Pass

Module Math_FP.exe Completed - Pass

Prime Number Generation Test

Module Version: 1.0.29.64b.W

Start Time: Wed Oct 1 23:46:28 2025

DetectUtils64 DLL Version - 1.1.9

AVX is supported in your OS

Max AVX supported = AVX512

Test Result - PASS

Operation Per Second: 4953748

Error: 0

--- Prime Number Generation Test Passed!!!---

End Time: Wed Oct 1 23:47:13 2025

Total Time: in seconds: 45

Floating Point Test

Module Version: 1.0.28.64b.W

Start Time: Wed Oct 1 23:46:28 2025

DetectUtils64 DLL Version - 1.1.9

AVX is supported in your OS

Max AVX supported = AVX512

FMA3 supported

Test Result - PASS

Million Floating Points per Second, MFLOPS: 1.56

Error: 0

--- Floating Point Test Passed!!!---

End Time: Wed Oct 1 23:47:13 2025

Total Time: in seconds: 45

Parallel_Xeon_Math

End Time: 10/1/2025 11:47:13 PM

--------------------------------------------------------------------

CPU1

Parallel_PrimeNum_Xeon Test

Module Version: 1.0.0.13

Start Time: 10/1/2025 11:47:13 PM

Test Result - PASS

Module Math_PrimeNum.exe Completed - Pass

Module FMA3.exe Completed - Pass

Prime Number Generation Test

Module Version: 1.0.29.64b.W

Start Time: Wed Oct 1 23:47:13 2025

DetectUtils64 DLL Version - 1.1.9

AVX is supported in your OS

Max AVX supported = AVX512

Test Result - PASS

Operation Per Second: 5887527

Error: 0

--- Prime Number Generation Test Passed!!!---

End Time: Wed Oct 1 23:47:58 2025

Total Time: in seconds: 45

FMA3 Test

Module Version: 1.0.29.64b.W

Start Time: Wed Oct 1 23:47:13 2025

Test Result - PASS

DetectUtils64 DLL Version - 1.1.9

--- CPU Features Detection ---

..FMA3 is supported by this CPU..

..FMA3 is supported by this Operating System..

FMA3 Test Result --- PASS

End Time: Wed Oct 1 23:47:58 2025

Total Time: in seconds: 45

Parallel_PrimeNum_Xeon

End Time: 10/1/2025 11:47:58 PM

--------------------------------------------------------------------

CPU1

DGEMM Stress Test

Module Version: 1.0.17.64b.W

Start Time: Wed Oct 1 23:47:58 2025

Test Result - PASS

DetectUtils64 DLL Version - 1.1.9

--- CPU Features Detection ---

..AVX is supported by this Operating System..

Most Advanced AVX Feature Detected.. AVX512

DGEMM AVX512 Test Result --- PASS

End Time: Wed Oct 1 23:48:58 2025

Total Time: in seconds: 60

--------------------------------------------------------------------

CPU1

Frequency Check

Module Version: 1.0.7.64b.W

Start Time: Wed Oct 1 23:48:58 2025

Test Result - NO COMPARE OPTION USED

Processor Name: Intel(R) Xeon(R) Platinum 8468H

Measured Processor Frequency: 2.098463

End Time: Wed Oct 1 23:48:59 2025

Total Time: in seconds: 1

--------------------------------------------------------------------

System Information

------------------

Processor Name: Intel(R) Xeon(R) Platinum 8468H

Processor Information: Family 6 Model 8F Stepping 6

Number of Physical Cores: 48

Number of Logical Cores: 96

Operating System: Microsoft Windows Server 2025 Datacenter Evaluation 64-bit

Graphics Information: Microsoft Basic Display Adapter

--------------------------------------------------------------------

--- IPDT64 - End Time: 10/1/2025 11:48:59 PM

--- IPDT64 - Result: Pass

--------------------------------------------------------------------

Poojitha · ‎11-28-2025

Hi henry828,

Thank you for reaching out to the Intel support. We acknowledge receipt of your concern and want to assure you that assisting you is our top priority. To effectively troubleshoot the issue you're facing, we require some additional information from your end.

kindly provide the following details:

1)Please confirm how you have verified that it is an engineering sample.

2)We request you to review the article below and share the ATPO and FPO details mentioned in it, so that we can validate the part and provide you with an update.

https://www.intel.com/content/www/us/en/support/articles/000021613/processors/intel-core-processors.html

Your prompt response with this information will greatly assist us in diagnosing and resolving the issue as quickly as possible.

We look forward to hearing from you soon.

Best regards,

Poojitha N

Intel Customer Support Technician

henry828 · ‎11-30-2025

hi Poojitha,

1. used Hwinfo to verify that CPU is ES,

but no idea why the IPDT only show stepping 6 , without any information about if it is ES.

2. FPO: J325G451

ATPO: 72JF616600082

for all we knew, ES should have their QDF code or Confidential markings,

but the CPU we had got the normal marking "XEON , PLATINUM, SRM7S" ?

Sazirah · ‎11-30-2025

Hi henry828,

Greetings.

Thank you for sharing the details.

Based on article 000056190, we can find the brand string on the part, which is Intel Xeon Platinum 8468H and laser markings on it which indicates that this processor is not for engineering sample. Below is the identification methods if the product is engineering sample:

If the part does not have a brand string (for example: “Intel® Core™ i9-9900K”) or the base frequency markings, then it is not a production part.

If you don't find ink or laser markings, the processor may be an unmarked ES processor.

If the part has a label “Intel Confidential”, then it is an ES part.

You may refer link below:

https://www.intel.com/content/www/us/en/support/articles/000056190/processors.html

We recommend your customer to run Intel Processor Diagnostic Tool and share the output with us. Please be inform that tool such as HWinfo might reported wrongly due to CPUID overlap, microcode anomalies or database limitations. Below is the link for the Intel Processor Diagnostic Tool:

https://www.intel.com/content/www/us/en/download/15951/19792/intel-processor-diagnostic-tool.html

Other than that, upon checking the ATPO and FPO details, we identified this CPU as a tray processor, thus we recommend you to reach out to the place of purchased for further support.

Hope this helps.

Regards,

Sazzy_Intel

Intel Customer Support Technician

henry828 · ‎11-30-2025

hi Sazirah,

attached is the IPDT test report

Poojitha · ‎11-30-2025

Hi henry828,

Thank you for sharing the details. We kindly request you to provide the system information where the processor is installed.

This will help us review the complete details and assist you further.

We appreciate your understanding!

Best regards,

Poojitha N

Intel Customer Support Technician

henry828 · ‎11-30-2025

hi Poojitha,

one question about IPDT, if IPDT test will pick up ES and if so, where can we see it on the report.

here is the spec :

System summary:
Windows Server 2022 build 26100 (64-bit),
1 x Intel(R) Xeon(R) Platinum 8468H [2100.2 MHz],
31.7GB RAM,

233GB SSD,

General:
System Name: WIN-N9FNOQSP4SK
System Model: Super Server
Motherboard Manufacturer: Supermicro
Motherboard Name: X13SEI-F
Motherboard Version: 1.01
Motherboard Serial Number: OM255S093029
BIOS Manufacturer: American Megatrends International, LLC.
BIOS Version: 2.6
BIOS Release Date: 04/01/2025
BIOS Serial Number: 0123456789
TPM: Not found

CPU:
CPU manufacturer: GenuineIntel
CPU Type: Intel(R) Xeon(R) Platinum 8468H
CPUID: Family 6, Model 8F
Physical CPU's: 1
Cores per CPU: 48
Threads per CPU: 96
Hyperthreading: Enabled
CPU features: MMX SSE SSE2 SSE3 SSSE3 SSE4.1 SSE4.2 DEP PAE Intel64 VMX SMX Turbo AES AVX AVX2 FMA3
Clock frequencies:
- Measured CPU speed: 2100.2 MHz [Turbo: 2400.2MHz]
- Multiplier: x21.0 [Turbo: x24.0]
- Base Clock: 100.0 MHz
- Multiplier range: Min: x8, Max non turbo: x21 [Ratio: 8C: x30, 7C: x30, 6C: x31, 5C: x31 4C: x32, 3C: x34, 2C: x35, 1C: x38]
Cache per CPU package:
- L1 Instruction Cache: Unknown
- L1 data cache: Not applicable
- L2 cache: Not applicable
- L3 cache: Not applicable

Memory
Total Physical Memory: 32471MB
Available Physical Memory: 29653MB
Virtual memory: C:\pagefile.sys (allocated base size 5120MB)

Memory SPD:

Graphics

Disk volumes
C: Local Drive, \\?\Volume{e962ff7b-e386-43a5-bdf1-a04c255a5fef}\, NTFS, (232.11GB total, 204.87GB free)
Removable

Disk drives
Disk drive: Model: Samsung SSD 980 250GB Serial: S64CNJ0R807100Z (Disk: 0, SSD, Size: 232.88GB, Interface: NVMe, Volumes: C)
Disk drive: Model: General UDisk USB Device Serial: N/A (Disk: 1, HDD, Size: 7.50GB, Interface: USB, Volumes: D)

Poojitha · ‎12-01-2025

Hi henry828,

Thank you for sharing the details. Based on the IPDT test results you provided, we can confirm that the processor is an Intel Xeon Platinum 8468H ( Tray processor) and not an engineering sample.

We would also like to inform you that it is identified as a tray processor. Kindly find the details below for more information:

https://www.intel.com/content/www/us/en/support/articles/000029613/processors.html

Since the processor came along with the Supermicro system but is showing as an engineering sample in the system details, we recommend contacting the place of purchase for further support. They will be able to provide complete information regarding why it is being reported as an engineering sample.

We appreciate your understanding!

Best regards,

Poojitha N

Intel Customer Support Technician

henry828 · ‎12-01-2025

hi Poojitha,

please help to advise if IPDT test will pick up ES and if so, where can we see it on the report.

Poojitha · ‎12-01-2025

Hi henry828,

Thank you for your response. As requested, we would like to provide you with additional information regarding the Intel® Processor Diagnostic Tool (IPDT) and its capabilities.

The IPDT performs the following functions:

Verifies the functionality of all processor cores.
Checks the processor’s brand identification.
Confirms the processor’s operating frequency.
Tests specific processor features.
Performs a processor stress test.

Please note that the IPDT does not indicate whether a processor is an Engineering Sample (ES).

For more details on the IPDT, kindly refer to the link below:

Intel® Processor Diagnostic Tool Information:

https://www.intel.com/content/www/us/en/support/articles/000005567/processors.html

To identify whether a processor is an Intel Engineering Sample, please review the following information:

How to Identify an Intel® ES Processor:

https://www.intel.com/content/www/us/en/support/articles/000056190/processors.html

We also request you to check the processor details using the utility provided in the link below to confirm the processor status:

Processor Identification Utility:

https://www.intel.com/content/www/us/en/support/articles/000097965/processors.html

As the processor being detected as an engineering sample in system details, we recommend reaching out to the place of purchase for further assistance and clarification.

We appreciate your understanding!

Best regards,

Poojitha N

Intel Customer Support Technician