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Cohen__Ronald
Beginner
65 Views

license does not work

I can find no where to get help. My licenses are supposed to be valid until 3/15/2020, but when I try to install Educator Intel® Parallel Studio XE Cluster Edition for Linux* with install.GUI when I try entering the serial number it says "Registration Failed for Unknown Reason" It gives a web site to go to that is not at all helpful--there is no place there to enter ths problem. It says go to www.intel.com/software/products/support. When instead I try to say register offline and enter the location of a non-expired license file it says that the license file is expired. But it isn't.

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1 Reply
Michael_S
Employee
65 Views

Hello,

 

For problems related to the installation and licensing, please file a ticket to our startup support team.:

https://software.intel.com/en-us/articles/how-to-create-a-support-request-at-online-service-center

 

Best regards,

Michael