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idata
Community Manager
978 Views

AMT • Keyboard over KVM doesn't work

Hello all, I have a long standing issue with one of my home servers (which are basically just plain desktop computers). Here is the description of my home environment:

Server 1 - problematic

- Gigabyte GA-Q67M-D2H-B3 board with Q67 chipset [http://www.gigabyte.com/products/product-page.aspx?pid=3824# ov link]

- Intel Core i5-2400 which supports vPro [http://ark.intel.com/products/52207/Intel-Core-i5-2400-Processor-6M-Cache-up-to-3_40-GHz link]

- Newest BIOS from Gigabyte F7

- AMT version 7.1.10.1065

Server 2 - OK

- Asus P8Q77-M2 board with Q77 chipset [http://www.asus.com/Motherboard/P8Q77M2/ link]

- Intel Core i5-3470 which supports vPro [http://ark.intel.com/products/68316/Intel-Core-i5-3470-Processor-6M-Cache-up-to-3_60-GHz link]

- Newest BIOS from Asus 0506

- AMT version 8.1.0.1265

Common things

Both servers are properly configured (I guess). I can connect to both using Intel Manageability Commander Tool, I can also view the vPro built-in web page and they respond to ping properly. Both are on the same network in one subnet (192.168.0.0/255.255.255.0).

The problem

When I connect remotely to Server 1, I can't use my keyboard and mouse over KVM. I receive the screen and it is live - meaning when I do something on the keyboard connected locally, I can see it in my VNC viewer. However the computer or AMT does not receive my keyboard keystrokes and mouse moves.

When I connect to Server 2, everything works correctly, so it should not be a software problem on my side (i.e. a wrong version of VNC). I tried to use numerous applications and all of them exhibit this problem, so it must be something with Server 1.

I found a topic somewhere [/thread/24389 link] which states that I should enable Legacy USB in BIOS. I have this enabled already and it did not help in my case.

Question 1: How to resolve this problem?

Question 2: Is it possible to update my version of ME 7.1.10.1065 to a newer one? Gigabyte doesn't have a newer BIOS which also includes ME firmware, but I know there is already version 7.1.52.1176. Is it possible to download the binary file somewhere and flash it without Windows (like from a bootable USB)?

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2 Replies
Joseph_O_Intel
Employee
66 Views

Greetings,

To me it sounds like a board issue, so I would reccomend downloading and updating the firmware to the newest version, despite it being a windows executable.

The only other thing I can think of is some sort of port blocking issue, disable your fire walls and try again.

If all else fails contact Gigabyte's customer service.

Joe

idata
Community Manager
66 Views

Hello, sorry for my late answer, I am a little busy lately. To your answers:

- It might be a board issue and I am sure if I bought a new one, everything would work. I just don't feel like buying a new MoBo, because this should work flawlessly in the first place. Another thing is, I really don't want to tear the whole computer apart to replace a component which works otherwise.

- As I wrote in my first post, I have the newest BIOS from Gigabyte (F7, see http://www.gigabyte.com/products/product-page.aspx?pid=3824# bios here). That is why I am looking into flashing AMT (or Intel ME) alone, if that is possible. I have to do some more http://www.station-drivers.com/forum/viewtopic.php?f=32&t=3974 reading.

- I will probably write to Gigabyte, but I am not sure I will get any help in this regard. It's worth a try though.

Too bad I did not buy an Intel motherboard at that time. And now they will cease to produce them.

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