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Asus GL703GM and Killer Performance Suite issue

olegeezer
Beginner
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Hello. I want to know if there is anyone out there who has a Asus ROG Stryx GL703GM laptop and has installed Intel Killer Performance Suite 36.24.10111. 

If so, does the Suite display the download and upload speeds in the "Current Network Traffic" in the Suite?

If so, what CPU and wireless card do you have?

I installed the BE1750xw vPro Platform wifi card onto my Asus GL703GM and the Killer Performance Suite does not display the download and upload speeds. 

I have contacted Intel, Asus, and Microsoft but none of them have been able to tell me what I need to get the Killer Performance Suite 36.24.10111 to work like it should.  My original wifi card was the AC9560.  

I would love to hear from you if you had to do something to get the Killer Performance Suite to wok.

Thanks, Matt

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RandyT_Intel
Moderator
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Hello olegeezer,

 

Thank you for your patience regarding the ongoing issue with your system. I will investigate how I can best address this matter.


I’ve noted that you have previous cases related to the same concern, and I will thoroughly review those interactions. I will get back to you as soon as I have completed my review.

 

Best regards,  

  

Randy T.  

Intel Customer Support Technician  


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RandyT_Intel
Moderator
178 Views

Hello olegeezer,

 

Thank you for patiently waiting. I have cross-checked all your cases and reviewed them carefully. Here are my insights and technical opinion regarding the issue you're experiencing.

 

The suite is not working as it should because you made some hardware changes to your laptop. While self-integration decisions are at the discretion of users or enthusiasts seeking upgrades or better performance, it is not advisable, especially with your OEM system. Doing so may lead to other technical issues.

 

Regarding your previous case, I raised your concern about the suite not displaying the upload and download speeds, and it is currently under investigation. However, it appears that replacing the Wi-Fi card has caused this issue. Some of the registry entries on the motherboard are not properly connecting to the new card because it is intended for the original component, which is the AC9560.

 

Therefore, I refer you to the OEM for continued support. I have attached a public article that you may find helpful in understanding the issue you are encountering. Despite multiple troubleshooting attempts, this issue is clearly connected to the changes made to the system and the system program affecting the software features.

 

Please read the attached article and contact the OEM for further assistance.

 

Regulatory Information Regarding Wireless Hardware Installation or...

Why Doesn't My Laptop Recognize My New Intel® Wireless...

 

Best regards,  

  

Randy T.  

Intel Customer Support Technician  


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