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GErik
Beginner
1,480 Views

Can't configure a Dell Latitude E5540 in Host configuration mode. no errors in log...?

Computer is running Windows 7 x64 in Legacy/BIOS mode with Dells latest driver for ME, BIOS and ME firmware.

2018-02-14 09:11:21: Thread:2308(DETAIL) : ACU.dll, Category: SetCompatibilityMode Source: ACUDll.cpp : SetCompatibilityMode Line: 196: 11.2.0.35

2018-02-14 09:11:21: Thread:2308(DETAIL) : ACU.dll, Category: SetCompatibilityMode Source: ACUDll.cpp : SetCompatibilityMode Line: 228: Set compatibility mode to 10.0.

2018-02-14 09:11:21: Thread:2308(DETAIL) : AMT Discovery, Category: HECI Discovery Source: HECIDiscovery.cpp : CheckAMT Line: 85: Entering

2018-02-14 09:11:21: Thread:2308(DETAIL) : ACU Configurator , Category: -HECI- Source: HECIWin.cpp : HECIWin::Init Line: 191: Connected to the Intel(R) Management Engine Interface driver, version 11.7.0.1032

2018-02-14 09:11:21: Thread:2308(DETAIL) : AMT Discovery, Category: HECI Discovery Source: HECIDiscovery.cpp : FWUpdateData Line: 46: Entering

2018-02-14 09:11:21: Thread:2308(DETAIL) : AMT Discovery, Category: HECI Discovery Source: HECIDiscovery.cpp : FWUpdateData Line: 64: Exiting

2018-02-14 09:11:21: Thread:2308(INFO) : ACU Configurator , Category: AMT Mode Source: HECIDiscovery.cpp : CheckAMT Line: 426: Intel(R) AMT in PROVISIONING_MODE_ENTERPRISE

2018-02-14 09:11:21: Thread:2308(DETAIL) : AMT Discovery, Category: HECI Discovery Source: HECIDiscovery.cpp : GetPKIDNSSuffix Line: 960: Entering

2018-02-14 09:11:21: Thread:2308(DETAIL) : AMT Discovery, Category: HECI Discovery Source: HECIDiscovery.cpp : GetPKIDNSSuffix Line: 989: Exiting

2018-02-14 09:11:22: Thread:2308(DETAIL) : AMT Discovery, Category: HECI Discovery Source: HECIDiscovery.cpp : CheckAMT Line: 548: Exiting

2018-02-14 09:11:24: Thread:2308(DETAIL) : AMT Discovery, Category: HECI Discovery Source: HECIDiscovery.cpp : GetAmtFQDN Line: 1448: Entering

2018-02-14 09:11:24: Thread:2308(DETAIL) : AMT Discovery, Category: HECI Discovery Source: HECIDiscovery.cpp : GetAmtFQDN Line: 1529: Exiting

2018-02-14 09:11:24: Thread:2308(INFO) : ACU Configurator , Category: Discovery Source: HostBasedSetup.cpp : HostBasedSetup::Discovery Line: 432: Calling function Discovery...

2018-02-14 09:11:24: Thread:2308(INFO) : ACU Configurator , Category: Local System Account Source: HostBasedSetup.cpp : HostBasedSetup::GetLocalSystemAccount Line: 217: Calling function GetLocalSystemAccount over MEI...

2018-02-14 09:11:24: Thread:2308(DETAIL) : ACU Configurator , Category: -HECI- Source: HECIWin.cpp : HECIWin::Init Line: 191: Connected to the Intel(R) Management Engine Interface driver, version 11.7.0.1032

2018-02-14 09:11:24: Thread:2308(INFO) : ACU Configurator , Category: Local System Account Source: HostBasedSetup.cpp : HostBasedSetup::GetLocalSystemAccount Line: 255: Function GetLocalSystemAccount over MEI ended successfully

2018-02-14 09:11:24: Thread:2308(INFO) : ACU Configurator , Category: Discovery Source: HostBasedSetup.cpp : HostBasedSetup::Discovery Line: 479: Host Based Setup is supported

2018-02-14 09:11:24: Thread:2308(INFO) : ACU Configurator , Category: Discovery Source: HostBasedSetup.cpp : HostBasedSetup::Discovery Line: 518: Current Control Mode: 0 (Not provisioned)

2018-02-14 09:11:24: Thread:2308(INFO) : ACU Configurator , Category: Discovery Source: HostBasedSetup.cpp : HostBasedSetup::Discovery Line: 557: Allowed Control Modes: 2 (Admin) and 1 (Client)

2018-02-14 09:11:24: Thread:2308(INFO) : ACU Configurator , Category: Discovery Source: HostBasedSetup.cpp : HostBasedSetup::Discovery Line: 561: Function Discovery ended successfully

2018-02-14 09:11:26: Thread:2308(DETAIL) : AMT Discovery, Category: HECI Discovery Source: HECIDiscovery.cpp : UuidDiscovery Line: 1536: Entering

2018-02-14 09:11:26: Thread:2308(DETAIL) : AMT Discovery, Category: HECI Discovery Source: HECIDiscovery.cpp : UuidDiscovery Line: 1554: Exiting

2018-02-14 09:11:26: Thread:2308(DETAIL) : ACU Configurator , Category: Returned data Source: ACUDll.cpp : GetHostAndMEInfo Line: 4479: GetHostAndMEInfo output data: IsAMT:True, isEnterpriseMode:True, configurationMode:0, isRemoteConfigEnabled:False, AMTversion:9.5.61.3012, isMobile:True, provisioningTlsMode:2, uuid:4C4C4544-XXXX-XXXX-XXXX-XXXXXXXXXXXX, isClientConfigEnabled:True, hostBasedSupport:True, configurationState:0, FQDN:62ZHD12.XXXXXXX.XXX, embeddedConfigurationAllowed:False. isLANLessPlatform:False. PKIDNSSuffix: Empty.

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5 Replies
idata
Community Manager
122 Views

Hello,

you have bought a configuration without VPro technology manufacturer enable, I suggest you contact him to buy this feature.

Emilio

AlHill
Super User
122 Views

No, it has "

AMTversion:9.5.61.3012,

"

Contact dell or look in the dell bios.

Doc

idata
Community Manager
122 Views

Hello,

Yes I saw that but Dell and even the manufacturers like LENOVO, Fujitsu ... can disable the Intel VPro system management function. For example at Dell we can buy XPS and removed this option.

Emilio

AlHill
Super User
122 Views

Yes, they can. WHich is why the OP needs to contact Dell.

Doc

GErik
Beginner
122 Views

That's is correct... after I ran Intel Discovery tool it says in that log that AMT is present but disabled.

Reply