Intel vPro® Platform
Intel Manageability Forum for Intel® EMA, AMT, SCS & Manageability Commander
2965 Discussions

Intel® EMA 1.14.1.0 Installation Issue - Clients Not Appearing on Host

seekorApel
Beginner
388 Views

I am experiencing an issue with Intel® Endpoint Management Assistant (Intel® EMA) version 1.14.1.0. I have followed the tutorial on YouTube https://www.youtube.com/watch?v=GnN1X-7zr30  but my client PC does not appear on the host, resulting in a 'row not found' error. I have installed the EMA agent on my client PC, ensured that it is running, and checked that the service is operational.

Additionally, I have tested the connection, and both the server and client can ping each other. I am using a Wi-Fi connection for both the server and the client. I have been stuck on this installation and configuration issue for a week. Can anyone provide troubleshooting steps or solutions to resolve this problem?

0 Kudos
5 Replies
Suneesh
Employee
314 Views

Hello SeekorApel,


Good day.


Please share the ECT logs from the endpoint.


Intel® EMA Configuration Tool (ECT) Logs:

  1. Download the tool from the following link: Intel® EMA Configuration Tool
  2. Installation:
  • Download and unzip the tool.
  • Double-click the .msi file and follow the installation prompts.
  1. Run the Tool:
  2. a. Open a command prompt as an administrator (or use Windows PowerShell*).
  3. b. Navigate to the installation folder (default: C:\Program Files (x86)\Intel\EMAConfigTool).
  4. c. Run the following command:
  5. EMAConfigTool.exe --verbose


Additionally, please share the following details:

  • OS version of the server
  • SQL version
  • Location of both server and endpoints (physical or virtual)
  • Will they be on the same server machine
  • Authentication mode: Local, Azure AD, or Windows AD
  • Intel® EMA software version
  • Number of endpoints to be provisioned
  • Location of endpoints: local or remote
  • Are you using any VPN


Regards,

Suneesh_intel


0 Kudos
seekorApel
Beginner
302 Views

Okay, thank you for your help, Suneesh. However, I have a new problem, which is that the client CIRA is not connected. How can I resolve this?

0 Kudos
Suneesh
Employee
279 Views

Hello SeekorApel,

 

Good day.

 

Please refer to the article linked below and follow the steps outlined to troubleshoot issues with Intel® Endpoint Management Assistant (Intel® EMA) when encountering problems getting CIRA connected:

 

Intel® Endpoint Management Assistant (Intel® EMA) Issues...

 

Let us know if further assistance is needed.

 

Regards,

Suneesh_intel

 


0 Kudos
Suneesh
Employee
228 Views

Hello SeekorApel,


Good day.


We are following up on this case. If further assistance is necessary, please do not hesitate to reply.


Regards,

Suneesh_intel


0 Kudos
Suneesh
Employee
134 Views

Hello SeekorApel,


Good day.


We are following up on this case. If further assistance is necessary, please do not hesitate to reply.


Regards,

Suneesh_intel


0 Kudos
Reply