Intel vPro® Platform
Intel Manageability Forum for Intel® EMA, AMT, SCS & Manageability Commander
Announcements
The Intel sign-in experience has changed to support enhanced security controls. If you sign in, click here for more information.
2706 Discussions

Intel vPro Brand Verification fails in TPM test

idata
Employee
1,997 Views

Error message:

TPM NVM Locked must be true

 

Detected = false

See attached screenshot and report for more details.

Need help ASAP.

0 Kudos
5 Replies
Jianjun_H_Intel
Employee
331 Views

This may caused by Trusted Platform Module (TPM) Non-Volatile RAM (NVRAM) Locked did not have the flag set. I would suggest you going back to your board vendor for a workaround to fix it.

idata
Employee
331 Views

The board is Intel DQ57TM. Intel itself is the vendor.

So what would be the workaround fix?

Jianjun_H_Intel
Employee
331 Views

Cool! Please contact your local Intel Customer Support to get a workaround.

idata
Employee
331 Views

I'd appreciate if you can point me to my reginal OEM support, e-mail?

I reside in Estonia, Europe.

Jianjun_H_Intel
Employee
331 Views

Please go to http://www.intel.com/support/feedback.htm http://www.intel.com/support/feedback.htm and seleck Desktop Boards for details of how to get support for your product.

You can contact Intel Customer Support by Chat, email or Phone.

Good luck!

Reply