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idata
Community Manager
1,750 Views

Intel vPro Brand Verification fails in TPM test

Error message:

TPM NVM Locked must be true

 

Detected = false

See attached screenshot and report for more details.

Need help ASAP.

Tags (2)
0 Kudos
5 Replies
Jianjun_H_Intel
Employee
84 Views

This may caused by Trusted Platform Module (TPM) Non-Volatile RAM (NVRAM) Locked did not have the flag set. I would suggest you going back to your board vendor for a workaround to fix it.

idata
Community Manager
84 Views

The board is Intel DQ57TM. Intel itself is the vendor.

So what would be the workaround fix?

Jianjun_H_Intel
Employee
84 Views

Cool! Please contact your local Intel Customer Support to get a workaround.

idata
Community Manager
84 Views

I'd appreciate if you can point me to my reginal OEM support, e-mail?

I reside in Estonia, Europe.

Jianjun_H_Intel
Employee
84 Views

Please go to http://www.intel.com/support/feedback.htm http://www.intel.com/support/feedback.htm and seleck Desktop Boards for details of how to get support for your product.

You can contact Intel Customer Support by Chat, email or Phone.

Good luck!