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idata
Community Manager
1,680 Views

Operating system lockup or power interrupt events in AMT

We have about 1000 HP EliteDesk 800 G2 SFF machines and about 30% of them have a lot of events in AMT event log: Operating system lockup or power interrupt. It is logged on every time after restarting Windows 7 OS system. In Windows event logs all looks ok - no errors connected with these restarts. How to troubleshoot this? I google for this but cannot find any information which allows me to resolve this problem. I found e.g. https://software.intel.com/en-us/forums/intel-business-client-software-development/topic/506580 AMT event log error where someone mention https://www.dmtf.org/sites/default/files/standards/documents/DSP0136.pdf https://www.dmtf.org/sites/default/files/standards/documents/DSP0136.pdf but I cannot conclude anything from this. Below screen from one of our AMT events

AMT version v11.0.22 activated in Admin Control Mode (ACM)

Newest BIOS installed N01 Ver. 02.29

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3 Replies
idata
Community Manager
280 Views

In BIOS I enabled option: 'verbose boot messages' and now I get more information logs. What is interesting that video initialization appears a few times... These machines do not have monitors connected as users work on them remotely only

idata
Community Manager
280 Views

Hi bartlomiej.belko,

 

 

After reviewing the logs and links provided; the cause of the problem is not clear. The logs are given hardware issues.

 

 

Have you updated the system drivers including the Chipset and Management Engine drivers from Hewlett Packard Enterprise* website?

 

HP Customer Support - Software and Driver Downloads

 

https://support.hp.com/us-en/drivers/selfservice/hp-elitedesk-800-g2-small-form-factor-pc/7633277

 

 

Please confirm if you are using the latest AMT software version provided by HPe.*

 

 

Regards,

 

Miguel C

 

Intel Customer Support

 

idata
Community Manager
280 Views

Hi bartlomiej.belko,

 

 

I am following up your case. I will appreciate your feedback.

 

 

Regards,

 

Miguel C

 

Intel Customer Support
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