SCS 11.2 & manageability commander 2.0.216 issue

[OMarc2]

after upgrading manageability commander from 1.8 to 2.0.216 the MC button in SCS 11.2 is greyed out and will not launch the manageability commander? also if i manually add a client in manageability commander i get this error when trying to connect "imcException - Timeout Error" to clients that were working fine in the previous version.

[idata]

Hello Ollie-101,

Thanks for joining the community.

There is a workaround for issues with Intel Manageability Commander that is installing the Mesh Commander software from here:

http://www.meshcommander.com/meshcommander http://www.meshcommander.com/meshcommander

It is an open source software that has similar capabilities to Manageability Commander.

Probably you want to give it a try let us know if it works fine for you.

Regards

Jose A.

[OMarc2]

Hi Jose

thanks for your response. I'm trying to setup access for our desktop support engineers who don't have rights to the SCS console.

after adding some extra permissions in the groups realms i can now connect to a client in mesh commander however

when i try to remote desktop the KVM password prompt will only accept numbers and symbols and does not enter any letters when pressed on the keyboard?

the KVM password has been set per the requirements (exactly 8 characters ect.)

thanks

Ollie

[idata]

Hello Ollie-101,

On the following document you will find the required steps for KVN redirection (page 26):https://www.intel.com/content/dam/support/us/en/documents/software/Intel_SCS_User_Guide.pdf# page=33 https://www.intel.com/content/dam/support/us/en/documents/software/Intel_SCS_User_Guide.pdf# page=33Please make sure all the steps are set and let me know if the issue continuesJose A.

[idata]

Hello Ollie-101,

Adding to my previous post: Intel® SCS 11.2 cannot launch Intel® MC 2.0. Intel MC 2.0 is compatible with Intel SCS 12.0, releasing later this month. Just a note that Mesh Commander is not a supported Intel product.Jose A.

[idata]

Hello Ollie-101,

Do you have any updates, questions or comments in regards to this issue?Please do not hesitate to contact us back.If you consider the issue to be completed please let us know so we can proceed to mark this thread as resolved.RegardsJose A.

[idata]

Hello Ollie-101,

We will proceed to mark this thread as resolved. If you have further issues or questions just go ahead and create a new topic.Jose A.