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颖吴
Beginner
1,109 Views

There is no video display when KVM remote control to HP-Z230

There is no video display when KVM remote control to HP-Z230, but keyboard and mouse are working well. It will see a red-yellow frame and a remote control ICON in the upper right corner in HP-Z230's monitor when remote desktop control start in client, and the keyboard and mouse are working well in the remote control client, but no video. VNC Viewer information show Requested encoding: ZRLE, Last-used encoding: Raw, when connect with HP Z230. Other PC(HP Elitebook 9470) with the same setting work well. The VNC Viewer information show: Requested encoding: ZRLE, Last-used encoding: ZRLE.

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4 Replies
JNola2
Beginner
115 Views

We are having a similar problem over here:

颖吴
Beginner
115 Views

do you have any solution?

JNola2
Beginner
115 Views

Unfortunately not. I hope someone from Intel can help.

Yehuda_S_Intel
Employee
115 Views

Hi John_Nolan and Windom,

Ariel Silverman from the Intel SCS Dev team here, please enter a biz-support ticket so we can get to the bottom of this issue, the link to the biz-support site is:

https://bizsupport.intel.com/ https://bizsupport.intel.com/

As soon as you open a ticket a biz-support representative will take control of debugging this issue with you and root causing the problem, this looks like a AMT_FW issue and we have the ability to contact them, provide them with the reproduction steps and hopefully fix this through a firmware upgrade (if the cause is in FW) or other means

All the best,

-Ariel Silverman

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