Unable to remote provision a Dell Precision Mobile 5510 via Wi-Fi

GMadi1 · ‎10-27-2016

We are unable to remote provision a Dell Precision Mobile 5510 via Wi-Fi. We get the following error below (in bold). Note: this model does not have an on board LAN adapter. How can we fix this?

Starting log 2016-10-27 15:22:57

Verifying the digital signature of ACU.dll, this operation might take up to 3 minutes...

Entering

Exiting

Set compatibility mode to 10.0.

ACUConfig 11.0.0.214

MyNotebook.MyDomain.corp: Starting to configure AMT via RCS...

Entering

Connected to the Intel(R) Management Engine Interface driver, version

11.0.0.1181

Entering

Exiting

Intel(R) AMT in PROVISIONING_MODE_ENTERPRISE

Entering

Exiting

Entering

Exiting

Calling function Discovery...

Calling function GetLocalSystemAccount over MEI...

Connected to the Intel(R) Management Engine Interface driver, version

11.0.0.1181

Function GetLocalSystemAccount over MEI ended successfully

Host Based Setup is not supported (WS-MAN call Failed with gSoap error code: 24)

Function Discovery ended successfully

Entering

Exiting

GetHostAndMEInfo output data:

IsAMT:True,

isEnterpriseMode:True,

configurationMode:2,

isRemoteConfigEnabled:True,

AMTversion:11.0.0,

isMobile:True,

provisioningTlsMode:2,

uuid:4C4C4544-0032-4A10-8051-B8C04F4D4332,

isClientConfigEnabled:False,

hostBasedSupport:False,

configurationState:2,

FQDN:MyNotebook.MyDomain.corp,

embeddedConfigurationAllowed:False.

isLANLessPlatform:True.

PKIDNSSuffix:MyDomain.corp

***** Start RemoteConfiguration ******

Entering

Exiting

Get OS IP:An invalid IP address was supplied in the parameter.

-IPAddress

Entering

Exiting

Entering

Exiting

RCSaddress=MyRCSServer.MyDomain.corp, RCSWMIUser=, RCSProfileName=LAN-LESS

MyNotebook.MyDomain.corp

RCSaddress=MyRCSServer.MyDomain.corp, RCSWMIUser=, UUID=4C4C4544-0032-4A10-8051-B8C04F4D4332, ConfigMode=3, PID=, RCSProfileName=LAN-LESS, AMTVersion=11.0.0, OldADOU=, Configure AMT Name= True. Configure AMT IPv4= True. AMT Name= Host Name- MyNotebook Domain Name- MyDomain.corp . Source For AMT Name= Host Name- MyNotebook Domain Name- MyDomain.corp . Default OS Name= Host Name- MyNotebook Domain Name- MyDomain.corp . Configure AMT IPv4 to DHCP mode= True.

***** END RemoteConfiguration ******

***********

Exit with code 75.

Details: Failed to complete remote configuration of this Intel(R) AMT device.

Initial connection to the Intel(R) AMT device failed.

A TCP error occurred. Make sure that the destination settings are correct and that a network connection exists to the target.

ACUConfig failed with error 75

Starting log 2016-10-27 15:24:02

Verifying the digital signature of ACU.dll, this operation might take up to 3 minutes...

Entering

Exiting

Set compatibility mode to 10.0.

ACUConfig 11.0.0.214

MyNotebook.MyDomain.corp: Starting to discover the system information...

***** Start SystemDiscovery ******

Entering

Connected to the Intel(R) Management Engine Interface driver, version

11.0.0.1181

Entering

Exiting

Intel(R) AMT in PROVISIONING_MODE_ENTERPRISE

Entering

Exiting

Connected to the Intel(R) Management Engine Interface driver, version

11.0.0.1181

Entering

Exiting

Entering

Hash Handles number:19

Exiting

Entering

Exiting

Entering

AMT Status code - Essential data is missing from the AMT.

(0xc0004a71)

Exiting

AMT Status code - An internal error has occurred in the Intel(R) AMT device. This might indicate an interface error, or an application error.

(0xc0004269) (ConfServerDiscovery)

Entering

Connected to the Intel(R) Management Engine Interface driver, version

11.0.0.1181

AMT Status code - An internal error has occurred in the Intel(R) AMT device. This might indicate an interface error, or an application error.

(0xc0004269) (GetPID)

Entering

Connected to the Intel(R) Management Engine Interface driver, version

11.0.0.1181

Entering

Calling function Discovery...

Calling function GetLocalSystemAccount over MEI...

Connected to the Intel(R) Management Engine Interface driver, version

11.0.0.1181

Function GetLocalSystemAccount over MEI ended successfully

Host Based Setup is not supported (WS-MAN call Failed with gSoap error code: 24)

Function Discovery ended successfully

Exiting

Entering

Exiting

Entering

Exiting

Entering

Exiting

Entering

Exiting

Entering

Exiting

Get OS IP:An invalid IP address was supplied in the parameter.

-IPAddress

Entering

Exiting

Entering

Exiting

Connected to the Intel(R) Management Engine Interface driver, version

11.0.0.1181

Connection data - Connection type: HTTP, FQDN: MyNotebook.MyDomain.corp, IP: 127.0.0.1, UserName: $$OsAdmin

Connection Info-MyNotebook.MyDomain.corp $$OsAdmin HTTP_CONN:

Failed while calling

WS-Management call

GetAmtVersion (CIM_SoftwareIdentity.Get). Intel(R) AMT connection error

0xc000521c: A TCP error occurred. Make sure that the destination settings are correct and that a network connection exists to the target.

Failed while calling

Soap call

GetCoreVersion. Intel(R) AMT connection error

0xc000521c: A TCP error occurred. Make sure that the destination settings are correct and that a network connection exists to the target.

Failed while calling

WS-Management call

GetAmtVersion (CIM_SoftwareIdentity.Get). Intel(R) AMT connection error

0xc000521c: A TCP error occurred. Make sure that the destination settings are correct and that a network connection exists to the target.

Failed while calling

Soap call

GetCoreVersion. Intel(R) AMT connection error

0xc000521c: A TCP error occurred. Make sure that the destination settings are correct and that a network connection exists to the target.

Testing the connection with AMT IP instead of FQDN. 127.0.0.1

Failed while calling

WS-Management call

GetAmtVersion (CIM_SoftwareIdentity.Get). Intel(R) AMT connection error

0xc000521c: A TCP error occurred. Make sure that the destination settings are correct and that a network connection exists to the target.

Failed while calling

Soap call

GetCoreVersion. Intel(R) AMT connection error

0xc000521c: A TCP error occurred. Make sure that the destination settings are correct and that a network connection exists to the target.

Failed while calling

WS-Management call

GetAmtVersion (CIM_SoftwareIdentity.Get). Intel(R) AMT connection ...

Dariusz_W_Intel · ‎11-04-2016

Hmm,

As I answered you in other discussion it is not possible to configure LAN less devices straight from Intel RCS using Remote Configuration method.

Intel RCS attempts to connect to Intel AMT on its IP address but as it is Intel WiFi interface which is not yet enabled at AMT FW level - it will get not response.

See my other response - for Admin Control mode use 3 stage approach :

configure Intel AMT via USB or Manualy via MEBx.
Use Host Based config with WiFi connection enabled

-OR-

Your current DNS network suffix (as set in DHCP Option 15) included in Home Domains List AND Network Configuration > WiFi Connection configured with "Allow WiFi connection without WiFi Setups"

Intel AMT will use OS level WiFi Connection setup as long as OS works. (remember to use /AdminPassword mailto:MEBxP@ssw0r > as ACUConfig parameter!)
Reconfigure Intel AMT from RCS adding /AdminPassword mailto:MEBxP@ssw0r as configured with Host Based Configuration in HBC AMT profile> as ACUConfig parameter!)

Intel RCS can change current AMT Digest Administrator password set by Host Based (so visible in AMT profile XML File) to new one stored securely on Intel RCS Pasword (it can add also AD integration and TLS encryption as well).

rgds

Dariusz Wittek

Intel EMEA Biz Client Solution Architect