Using Wireless Network to Wake a Laptop

[BrunoGasparotto]

Hello everyone,
I'm just starting to use Intel EMA. I have some questions about the possibility of using the tool to manage some laptops. The idea would be to be able to turn this device on and off remotely. My question would be using the wireless network to wake this laptop if it's turned off. Is this possible?

[pujeeth]

Hello BrunoGasparotto,

Greetings!!

Wake-On-LAN is supported on Intel vPro platforms. To check if your system supports Intel vPro, we request you to share the ECT logs.

Intel® EMA Configuration Tool (ECT) Logs:

1. Download the tool from the following link: Intel® EMA Configuration Tool
2. Installation:

• Download and unzip the tool.
• Double-click the .msi file and follow the installation prompts.

1. Run the Tool:
2. a. Open a command prompt as an administrator (or use Windows PowerShell*).
3. b. Navigate to the installation folder (default: C:\Program Files (x86)\Intel\EMAConfigTool).
4. c. Run the following command:
5. EMAConfigTool.exe --verbose

Regards,

Pujeeth

Intel Customer Support Technician

IntelvPro.com

[BrunoGasparotto]

Hello Pujeeth,

My laptop is compatible with Intel vPro and supports full remote management when connected to Windows.

The settings are configured to share the Wi-Fi profile.

I created a test Wi-Fi network, but the Wake-on-WLAN feature is not triggering the wake-up as expected.

[pujeeth]

Hello BrunoGasparotto,

Greetings!!

Please be advised that S5 depend on the hardware BIOS. (Not all devices support Wireless Wake-on-LAN. Devices that do support Wireless Wake-on-LAN only support wake from system sleep states S3 or S4.)

Please refer below articles for example on how to set it:

1]Configure Wireless Wake-on-LAN in Windows® 10

https://www.intel.com/content/www/us/en/support/articles/000027615/intel-nuc.html

2] Advanced Intel® Wireless Adapter Settings

https://www.intel.com/content/www/us/en/support/articles/000005585/wireless/legacy-intel-wireless-products.html

3] Intel® vPro™ Technology / Intel® Active Management Technology (Intel® AMT) with Wireless Configuration

https://www.intel.com/content/www/us/en/support/articles/000026592/technologies.html

To wake wireless machines from the EMA console, there are some requirements that the endpoint needs to comply with.

-Provision the endpoint with the EMA agent files.
-Endpoints need to be in standby mode and plugged into the power.
-AMT Wi-Fi interface needs to be activated. (We can confirm that from MEBx BIOS or by running the EMA configuration tool.)
-Enable Wireless from S0 to S5 states.  You can verify the option in MEBx.

Regards,

Pujeeth

Intel Customer Support Technician

IntelvPro.com

[BrunoGasparotto]

Hi Pujeeth, my hardware is supposed to support Wake-on-LAN; it was purchased with that intention in mind. I confirmed with Lenovo support. I can wake it up using the RJ45 port, but I can't do so using Wi-Fi.

The information Intel provides is vague and incomplete. I couldn't find any documentation that shows which settings need to be active on the transmitting antennas for it to work.

[vish1]

Hello BrunoGasparotto,

Greetings!!

We request you to kindly update the Intel® Management Engine (ME) drivers to the latest version using the link below and then verify if the Wake-on-LAN (WoL) settings are functioning as expected:

https://www.intel.com/content/www/us/en/download/682431/intel-management-engine-drivers-for-windows-10-and-windows-11.html

In addition, please share with us the Intel® System Support Utility (SSU) logs for further analysis. You may download and run the SSU tool from the link below and attach the generated report to your reply:

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

Looking forward to your response.

Best Regards,

Vishal Shet P

Intel Customer Support Technician

intel.com/vpro

[pujeeth]

Hello BrunoGasparotto,

Greetings!!

We wanted to follow up to check if you were able to update the ME to the latest version.

Regards,

Pujeeth

Intel Customer Support Technician

IntelvPro.com

[pujeeth]

Hello BrunoGasparotto,

Greetings!!

This is the second follow-up regarding the reported issue. We’re eager to ensure a swift resolution and would appreciate any updates you can provide.

Regards,

Pujeeth

Intel Customer Support Technician

IntelvPro.com

[BrunoGasparotto]

Olá, desculpe a demora na resposta, o problema é com o roteador, foi necessário aumentar o tempo de desconexão.

[pujeeth]

Hello Bruno Gasparotto,

Greetings!

Thank you for your response. I hope the issue has been resolved. If not, I kindly request you to reach out to your ISP for further assistance regarding the router issue.

Regards,

Pujeeth

Intel Customer Support Technician

IntelvPro.com