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idata
Community Manager
890 Views

vPRO KVM console goes BLACK

far we are facing an issue with KVM when turns on/off or reboot the system 

KVM screen goes black even though connection and ping working fine.

AMT Version is 7

Client machines: Dell E6420

Following 

Tasks Performed successfully, with various tools

1-Real VNC plus viewer & 

server.

  • Discover the AMT

     

    enabled machines
  • Register management

     

    console
  • System and hardware

     

    information visible
  • able to get access

     

    BIOS information changing and to do so
  • able to turn on/off

     

    reboot the system
  • we are able to RDC

     

    of the system

2- Radmin viewer &server

  • Discover the AMT

     

    enabled machines
  • Register management

     

    console
  • System and hardware

     

    information visible
  • able to get access

     

    BIOS information changing and to do so
  • able to turn on/off

     

    reboot the system
  • we are able to RDC

     

    of the system after

     

    system boots up.
0 Kudos
1 Reply
Joseph_O_Intel
Employee
45 Views

Please provide information generated by the Intel AMT Diagnostics tool, located at:

/docs/DOC-5582 http://communities.intel.com/docs/DOC-5582

Thanks

Joe

Reply