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Beginner
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AC 9560 wifi on Dell Inspiron 7586. Does not update

 
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7 Replies
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Moderator
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Hello MHail1, 

 

Thank you for posting on the Intel® communities. 

  

We would like to gain a better understanding of the behavior reported. Share the details below at your earliest convenience. 

 

  • Is this the original adapter that came pre-installed in your system? 
  • How are you trying to update the driver?
  • Please provide us with the Intel® System Support Utility logs by following the next steps: 
  1. Download the software. 
  2. When finished downloading it, open it. 
  3. Mark the box "Everything" and then click "Scan. 
  4. When finish scanning, click "Next." 
  5. Click on Save and attach the file to your post. 

 

We hope to hear from you soon.

 

 

Best Regards, 

 

Daisy J. 

Intel Customer Support Technician

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Beginner
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Thank you Daisy,

This is the original adapter came preinstalled with my Dell 7586 (inspiron 15 7000 2-in-1). The problem persisted for more than two months. I have tried almost everything in my power

  1. reset to factory default from Bios
  2. reset to Bios default
  3. uninstalled the device and reinstalled it (the blue tooth works fine but the wifi doesnot)
  4. updated my windows several time

Please find the attached ssu log .

 

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Beginner
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Here is the detail ssu log

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Beginner
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Incase it does not open

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Highlighted
Moderator
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Hello MHail1,

 

Thank you for your response. Please share these additional details.

  • Please provide a picture of the wireless adapter in the Device Manager.
  • Do you see any code or error message?
  • Do you remember if this issue happened after a new OS update or Wireless driver update?  
  • Is this issue happening at home, office environment, or both? 
  • Have you checked if this issue happens on different networks? 
  • Have you installed any recent software or hardware in your system? 
  • Have you tried a roll back to a previous driver version for testing? 
  • Have you rebooted your access-point, router, modem? 

 

 

Have a nice day! 

 

Regards,

 

Daisy J. 

Intel Customer Support Technician 

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Moderator
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Hello MHail1,  

 

Were you able to check the previous post?  

Let me know if you need more assistance.  

 

Regards, 

 

 

Daisy J. 

Intel Customer Support Technician 

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Moderator
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Hello MHail1,

 

We have not heard back from you, so we will close this inquiry, however, based on the information and the system behavior the best thing to do is contact the laptop manufacturer so they can perform a physical inspection to rule out any hardware malfunction of the wireless card, or the antennas.

 

If you need further assistance, please post a new question. 

 

 

Thank you for contacting Intel. 

 

Regards, 

 

 

Daisy J. 

Intel Customer Support Technician 

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