MFX_ERR_NULL_PTR, MFX_ERR_UNSUPPORTED returns with 12th Gen Intel CPU. Windows Server 2022 21H2

[parksh]

We have been using 'Intel Media SDK 2014 R2 Windows Server' H264, JPEG Hardware Encode/Decode within our own video communications software application for quite some time without any problems. Recently, I used my Server to 12th Gen Intel(R) Core(TM) i7-12700.

    SDK : Intel Media SDK 2014 R2 Windows Server

    h264, jpeg hardware encoding
    decode plugin -> custom dll load
    mpeg4 decode -> h264 hardware encoding

    CPU : Intel Xeon E3-1286 v3
    GPU : Intel HD Graphics P4600/P4700
    OS : Windows Server 2012 R2 Standard
    Version : 6.3.9600

    -> h264 -> h264 hardware encoding 'OK'
         h264 -> jpeg hardware encoding 'OK'

         custom dll load 'OK'

    CPU : 12th Gen Intel(R) Core(TM) i7-12700
    GPU : Intel UHD Graphics 770
    OS : Windows Server 2022 Standard
    Version : 21H2

    -> h264 -> h264 hardware encoding 'OK'
        h264 -> jpeg hardware encoding 'Error MFX_ERR_NULL_PTR -2'
        h264 -> jpeg software encoding 'OK'

       custom dll load 'Error MFX_ERR_UNSUPPORTED -3'

Sample_code Installation Version/Build Version Test Results

1. Installation Version sample_encode 테스트
# \Intel Media SDK Samples\Video Encoding Sample 5.0.461.91752\_bin\x64
# yuv -> h264
# CPU version
sample_encode h264 -w 1920 -h 1080 -f 30 -i "C:\\Users\\Administrator\\Documents\\200.yuv" -o "C:\\Users\\Administrator\\Documents\\result.h264"
Intel(R) Media SDK Encoding Sample Version 5.0.461.92695

Input file format YUV420
Output video AVC
Source picture:
Resolution 1920x1088
Crop X,Y,W,H 0,0,1920,1080
Destination picture:
Resolution 1920x1088
Crop X,Y,W,H 0,0,1920,1080
Frame rate 30.00
Bit rate(Kbps) 3757
Target usage balanced
Memory type system
Media SDK impl sw
Media SDK version 1.10

Processing started
Frame number: 3
Processing finished

# GPU version
sample_encode h264 -w 1920 -h 1080 -f 30 -i "C:\\Users\\Administrator\\Documents\\200.yuv" -o "C:\\Users\\Administrator\\Documents\\result.h264" -hw
Intel(R) Media SDK Encoding Sample Version 5.0.461.92695

Input file format YUV420
Output video AVC
Source picture:
Resolution 1920x1088
Crop X,Y,W,H 0,0,1920,1080
Destination picture:
Resolution 1920x1088
Crop X,Y,W,H 0,0,1920,1080
Frame rate 30.00
Bit rate(Kbps) 3757
Target usage balanced
Memory type system
Media SDK impl hw
Media SDK version 1.255

Processing started
Frame number: 3
Processing finished

# yuv -> jpeg
# CPU version
sample_encode jpeg -w 1920 -h 1080 -f 30 -q 90 -i "C:\\Users\\Administrator\\Documents\\200.yuv" -o "C:\\Users\\Administrator\\Documents\\result.jpg"
Intel(R) Media SDK Encoding Sample Version 5.0.461.92695

Input file format YUV420
Output video JPEG
Source picture:
Resolution 1920x1088
Crop X,Y,W,H 0,0,1920,1080
Destination picture:
Resolution 1920x1088
Crop X,Y,W,H 0,0,1920,1080
Frame rate 30.00
Bit rate(Kbps) 0
Target usage quality
Memory type system
Media SDK impl sw
Media SDK version 1.10

Processing started
Frame number: 3
Processing finished

# GPU version
sample_encode jpeg -w 1920 -h 1080 -f 30 -q 90 -i "C:\\Users\\Administrator\\Documents\\200.yuv" -o "C:\\Users\\Administrator\\Documents\\result.jpg" -hw
Intel(R) Media SDK Encoding Sample Version 5.0.461.92695

Input file format YUV420
Output video JPEG
Source picture:
Resolution 1920x1088
Crop X,Y,W,H 0,0,1920,1080
Destination picture:
Resolution 1920x1088
Crop X,Y,W,H 0,0,1920,1080
Frame rate 30.00
Bit rate(Kbps) 0
Target usage quality
Memory type system
Media SDK impl hw
Media SDK version 1.255

Processing started
Frame number: 3
Processing finished

2. Build Version sample_encode 테스트
# \Intel Media SDK Samples\Video Encoding Sample 5.0.461.91752\_build\x64\Release
# yuv -> h264
# CPU version
sample_encode h264 -w 1920 -h 1080 -f 30 -i "C:\\Users\\Administrator\\Documents\\200.yuv" -o "C:\\Users\\Administrator\\Documents\\result.h264"
Intel(R) Media SDK Encoding Sample Version 5.0.461.92695

Input file format YUV420
Output video AVC
Source picture:
Resolution 1920x1088
Crop X,Y,W,H 0,0,1920,1080
Destination picture:
Resolution 1920x1088
Crop X,Y,W,H 0,0,1920,1080
Frame rate 30.00
Bit rate(Kbps) 3757
Target usage balanced
Memory type system
Media SDK impl sw
Media SDK version 1.10

Processing started
Frame number: 3
Processing finished

# GPU version
sample_encode h264 -w 1920 -h 1080 -f 30 -i "C:\\Users\\Administrator\\Documents\\200.yuv" -o "C:\\Users\\Administrator\\Documents\\result.h264" -hw
Intel(R) Media SDK Encoding Sample Version 5.0.461.92695

Input file format YUV420
Output video AVC
Source picture:
Resolution 1920x1088
Crop X,Y,W,H 0,0,1920,1080
Destination picture:
Resolution 1920x1088
Crop X,Y,W,H 0,0,1920,1080
Frame rate 30.00
Bit rate(Kbps) 3757
Target usage balanced
Memory type system
Media SDK impl hw
Media SDK version 1.255

Processing started
Frame number: 3
Processing finished

# yuv -> jpeg
# CPU version(MFX_ERR_NULL_PTR -2)
sample_encode jpeg -w 1920 -h 1080 -f 30 -q 90 -i "C:\\Users\\Administrator\\Documents\\200.yuv" -o "C:\\Users\\Administrator\\Documents\\result.jpg"

Return on error: error code -2, src\pipeline_encode.cpp 839

Return on error: error code -2, src\pipeline_encode.cpp 896

Return on error: error code -2, src\pipeline_encode.cpp 918

Return on error: error code 1, src\sample_encode.cpp 424

Frame number: 0
※ zvrts MFX_IMPL_SOFTWARE 모드에서 정상 작동 되면 샘플도 정상 작동 되야 되는거 같은데 에러 발생?

# GPU version
sample_encode jpeg -w 1920 -h 1080 -f 30 -q 90 -i "C:\\Users\\Administrator\\Documents\\200.yuv" -o "C:\\Users\\Administrator\\Documents\\result.jpg" -hw

Return on error: error code -2, src\pipeline_encode.cpp 839

Return on error: error code -2, src\pipeline_encode.cpp 896

Return on error: error code -2, src\pipeline_encode.cpp 918

Return on error: error code 1, src\sample_encode.cpp 424

Frame number: 0

Thank you.

[AlekhyaV_Intel]

Hi,

Thank you for posting in Intel Communities.

We could observe that you're using an older version of MediaSDK i.e. 2014 R2. That version might not have support for 12th gen processors and some functions wouldn't be working. We have the below workarounds for you so that you can proceed with your work:

1. MediaSDK has migrated to oneVPL, hence we suggest you to work with oneVPL. You could get Intel oneVPL with Intel oneAPI Base toolkit or you could install a standalone version of oneVPL. Please refer this link(https://www.intel.com/content/www/us/en/developer/tools/oneapi/onevpl.html#gs.pkssz4) for more information.
2. Or you could simply get latest MediaSDK by cloning this Git repository(https://github.com/Intel-Media-SDK/MediaSDK) Please follow all the steps, without fail, so you wouldn't get any issues.

If this resolves your issue, make sure to accept this as a solution. This helps others with similar issue. Thank you!

Regards,

Alekhya

[AlekhyaV_Intel]

Hi,

Has the solution provided helped? Did you try updating MediaSDK? Could you please give us an update regarding this issue?

Regards,

Alekhya

[parksh]

Thank you for your reply.

I try upgrade to oneVPL.

Thanks again for your help.

[AlekhyaV_Intel]

Hi,

Thanks for confirming. We will close this thread now. If you need any further assistance, please post a new question as this thread will no longer be monitored by Intel.

Regards,

Alekhya