Zbook G3 does not support HW Media server capabilities

[Joseph_W_2]

Hello all,

I need help to find what might be the reasons why my Zbook G3 laptop does not support HW media SDK while almost identical other laptop I have does have HW capabilites.

Here is the printout of the analyzer in the Zbook:

Intel Media SDK System Analyzer (64 bit)

The following versions of Media SDK API are supported by platform/driver:

        Version Target  Supported       Dec     Enc
        1.0     HW      No
        1.0     SW      Yes             X       X
        1.1     HW      No
        1.1     SW      Yes             X       X
        1.3     HW      No
        1.3     SW      Yes             X       X
        1.4     HW      No
        1.4     SW      Yes             X       X
        1.5     HW      No
        1.5     SW      Yes             X       X
        1.6     HW      No
        1.6     SW      Yes             X       X
        1.7     HW      No
        1.7     SW      Yes             X       X
        1.8     HW      No
        1.8     SW      Yes             X       X

Graphics Devices:
        Name                                         Version             State
        CA IT Client Manager r12 Video Capture Adapter14.0.0.199          Active

        CA IT Client Manager r12 Secure Control Adapter14.0.0.199          08
        AMD FirePro W4190M                           22.19.161.0         08
        Intel(R) HD Graphics 520                     20.19.15.4483       08

System info:
        CPU:    Intel(R) Core(TM) i7-6600U CPU @ 2.60GHz
        OS:     Microsoft Windows 7 Professional
        Arch:   64-bit

Installed Media SDK packages (be patient...processing takes some time):

Installed Media SDK DirectShow filters:

Installed Intel Media Foundation Transforms:
  Intel« Hardware VC-1 Decoder MFT : {059A5BAE-5D7A-4C5E-8F7A-BFD57D1D6AAA}
  Intel« Hardware H.264 Decoder MFT : {45E5CE07-5AC7-4509-94E9-62DB27CF8F96}
  Intel« Hardware MPEG-2 Decoder MFT : {CD5BA7FF-9071-40E9-A462-8DC5152B1776}
  Intel« Quick Sync Video H.264 Encoder MFT : {4BE8D3C0-0515-4A37-AD55-E4BAE19AF
471}
  Intel« Hardware Preprocessing MFT : {EE69B504-1CBF-4EA6-8137-BB10F806B014}

Analysis complete... [press ENTER]

Here is the printout of the other laptop:

Intel Media SDK System Analyzer (64 bit)

The following versions of Media SDK API are supported by platform/driver:

        Version Target  Supported       Dec     Enc
        1.0     HW      Yes             X       X
        1.0     SW      Yes             X       X
        1.1     HW      Yes             X       X
        1.1     SW      Yes             X       X
        1.3     HW      Yes             X       X
        1.3     SW      Yes             X       X
        1.4     HW      Yes             X       X
        1.4     SW      Yes             X       X
        1.5     HW      Yes             X       X
        1.5     SW      Yes             X       X
        1.6     HW      Yes             X       X
        1.6     SW      Yes             X       X
        1.7     HW      Yes             X       X
        1.7     SW      Yes             X       X
        1.8     HW      Yes             X       X
        1.8     SW      Yes             X       X

Graphics Devices:
        Name                                         Version             State
        Intel(R) HD Graphics 520                     20.19.15.4457       Active
        CA IT Client Manager r12 Video Capture Adapter14.0.0.199          Active

        CA IT Client Manager r12 Secure Control Adapter14.0.0.199          Activ
e

System info:
        CPU:    Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz
        OS:     Microsoft Windows 7 Professional
        Arch:   64-bit

Installed Media SDK packages (be patient...processing takes some time):

Installed Media SDK DirectShow filters:

Installed Intel Media Foundation Transforms:
  Intel« Hardware VC-1 Decoder MFT : {059A5BAE-5D7A-4C5E-8F7A-BFD57D1D6AAA}
  Intel« Hardware H.264 Decoder MFT : {45E5CE07-5AC7-4509-94E9-62DB27CF8F96}
  Intel« Hardware MPEG-2 Decoder MFT : {CD5BA7FF-9071-40E9-A462-8DC5152B1776}
  Intel« Quick Sync Video H.264 Encoder MFT : {4BE8D3C0-0515-4A37-AD55-E4BAE19AF
471}
  Intel« Hardware Preprocessing MFT : {EE69B504-1CBF-4EA6-8137-BB10F806B014}

Analysis complete... [press ENTER]

Many thanks,

Joseph

[Jiandong_Z_Intel]

Hi There,

It looks like you may want to  disable other graphics in BIOS, and keep Intel graphic active.

Thanks,

Zachary