Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
11 Views

CPU load and privete bytes of Quick Sync softwae is ever increasing.

Hello.

I have 2 issues on H.264 decoding software using Intel media SDK - Quick Sync hardware decoding.

Issue 1: CPU load of the software is ever-increasing. It reaches to 100% in 5 or 10 hours then keep 100%. We checked using process explorer and found there is many MFXVideoVPP_GetVPPStat threads (150 threads) and CPU load of each thread is ever increasing.


Issue 2: Private bytes of the program is ever-increasing. It seems memory leak.

My environment:
Windows10 Enterprise 1607
16GB memory
SkyLake Xeon E3-1275 v5 (I have same issues on KabyLake Xeon E3-1275 v6)
Driver version on device manager: 22.20.16.4815 (Old version driver didn't have these 2 issues but it had more critical issue so I cannot use the old driver.)


I need solution of these 2 issues ASAP. Kindly give me any advice.

PrivateBytesOfQuickSyncSoftware.pngCPULoadOfQuickSyncSoftware.pngTotalCPULoad.pngThread2.png

0 Kudos
3 Replies
Highlighted
11 Views

Hello,

I have exactly the same problem.

Doing H264 decoding, after some time the CPU increase with a lot of MFXVideoVPP_GetVPPStat threads

My environement :  CPU I5 7260U + Iris 650. Driver 23.20.16.4877

The same software works fine with : CPU I5 6300U + HD520. Driver 21.20.16.4550

This is really a big big issue.

HELP NEEDED FROM INTEL DEVELOPERS;

 

0 Kudos
Highlighted
Beginner
11 Views

I am having this issue when using software decoding. Are there any updates?

Thanks,

Erin

0 Kudos
Highlighted
Moderator
11 Views

Hi Suziki San,

Sorry for the late response, do you have a reproducer?

We might have some issue with clean up the used frame buffer which causes the memory management issue. Could you double check if your issue are the same as following posts:

https://software.intel.com/en-us/node/753665

https://software.intel.com/en-us/forums/media/topic/681913

Mark

0 Kudos