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3058 Discussions

HEVC HW decode QueryIOSurf returns -3 MFX_ERR_UNSUPPORTED error

shavkat_n_
Beginner
‎06-26-2017 02:04 AM
682 Views

Some HEVC files decode fine but others fail.  It throws error while calculating number of requested frames. QueryIOSurf rerurns MFX_ERR_UNSUPPORTED (-3). Media info on OK decoding and ERROR decoding can be found in attached files. 

Used Media Server Studio 2015 R7.

sys_analysis.PNG

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Also error files are all Full HD and ok files are HD. Do you know what might be causing this error ?

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Dmitry_E_Intel
Employee
‎06-26-2017 05:15 AM
682 Views

Hi Shavkat,


Rings.2017.1080p.10bit.BluRay.x265.HEVC.6CH-MRN.mkv is 10bit video. It's not supported on Haswell, see release notes of MSS 2015 R7:
HEVC HW plugin MAIN10 profile supported only on 5th Generation Intel Core and Xeon E3 v4.


Regards,
Dmitry

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shavkat_n_
Beginner
‎06-26-2017 05:54 PM
682 Views

Hello Dmitry,

Yes you are right ! It seems all videos are 10-bit and our processor is Xeon E3-v3. 

Thank you for prompt reply,

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