Media (Intel® Video Processing Library, Intel Media SDK)
Access community support with transcoding, decoding, and encoding in applications using media tools like Intel® oneAPI Video Processing Library and Intel® Media SDK
Announcements
The Intel Media SDK project is no longer active. For continued support and access to new features, Intel Media SDK users are encouraged to read the transition guide on upgrading from Intel® Media SDK to Intel® Video Processing Library (VPL), and to move to VPL as soon as possible.
For more information, see the VPL website.
3058 Discussions

Intel VTune Amplifier 2018 Update 3 - Installation Error

Martin_K_4
Beginner
‎08-07-2018 08:20 AM
335 Views

We have a license server setup/installed (ver. 2.6) and have been running into the following error when attempting the client installation for Intel VTune Amplifier 2018 Update 3 with the Floating license activation option.

"Activation rights do not allow this software to be installed. This could be due to expired subscription or outdated Intel(R) Software License Manager."

To better outline our environment, we have the license manager setup at a specific site (Site A). All clients at Site A do not appear to be having any issue installing the client with the floating license manager option. At another remote site (Site B), which has full and complete network access to Site A, we encounter the above error during a client installation when using the "Floating license activation" option.

There are no firewalls running on the license manager server (i.e. Site A works just fine) and clients from Site B are able to make standard telnet connections to port 27009 on the license server in Site A. 

We WERE able to install 'VTune_Amplifier_XE_2017_update5' from the remote site using the Floating license activation option, but are unable to do so with the 2018 Update 3 client.

***UPDATE***

Tested against all 2018 "Update" versions and all fail. However, 2018 RTM is able to pass the Floating license activation successfully.

Perhaps this is a bug of some sort?

Preview file
58 KB
0 Kudos

Link Copied

1 Reply
Mark_L_Intel1
Moderator
‎08-08-2018 04:57 PM
335 Views

Hi, 

Sorry I can't answer your request, but this is the forum for Media SDK not vTune, please find a correct forum to post this request.

Mark 

0 Kudos
Copy link
Reply

Community support is provided during standard business hours (Monday to Friday 7AM - 5PM PST). Other contact methods are available here.

Intel does not verify all solutions, including but not limited to any file transfers that may appear in this community. Accordingly, Intel disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course of dealing, or usage in trade.

For more complete information about compiler optimizations, see our Optimization Notice.