Media (Intel® oneAPI Video Processing Library, Intel Media SDK)
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MFX_ERR_GPU_HANG when using several decoding/encoding applications

OTorg
New Contributor III
1,807 Views

Hi,

 

I have informed you about the MFX_ERR_GPU_HANG error several times, and described the reproducers. E.g., here: https://community.intel.com/t5/Media-Intel-oneAPI-Video/MFX-ERR-GPU-HANG-when-using-several-decoding...

 

Today I have additional information that can help you to fix.

 

1.
Drivers bundle (Windows) 9316 and 9466 still have MFX_ERR_GPU_HANG issue. But I noticed that error appears only when INTERLACED signals are ENCODED. This was found in long-run tests on 9466 driver, where interlaced signals were decoded, and both interlaced and progressive signals were encoded. Only interlaced-encoding applications failed, others worked well.

 

2.
Furthermore, a good driver 9039 was dicovered. It does not produce MFX_ERR_GPU_HANG errors, even when using interlaced-encoding.

 

You may also find this link useful: https://community.intel.com/t5/Media-Intel-oneAPI-Video/Errors-when-using-several-encoding-applicati...

 

0 Kudos
1 Solution
OTorg
New Contributor III
881 Views

It seems that the driver version 9955 no longer has MFX_ERR_GPU_HANG issueFinally!

Thanks!

View solution in original post

9 Replies
AthiraM_Intel
Moderator
1,777 Views

Hi,

 

Thanks for reaching out to us.

 

Thanks for sharing your observations. We will check on this issue internally.

 

 

 

Mark_L_Intel1
Moderator
1,707 Views

Hi Alek,


Thanks so much for the info, I read your comment and this is very useful. As far as I can tell, this would add more clues to the solution and I will send this to dev team.


Also thanks for the great patient with us, let me push to solve earlier.


Mark Liu


OTorg
New Contributor III
1,611 Views

Hi,
Is there any news on the issue under discussion?

Mark_L_Intel1
Moderator
1,600 Views

Hi Alek,


Apology for the delay of the investigation, I have posted to dev team and ask them to check it again.


Please feel free to remind me if I didn't get it back in a week.


Mark Liu


OTorg
New Contributor III
1,529 Views

Hi Mark,

Reminder: 1.5 weeks has passed ...

Mark_L_Intel1
Moderator
1,504 Views

Thanks Olek.


Yes, I have another push to dev team for update. The situation is better now, it is assigned to specific engineer so I can ask directly.


I will keep you updated.


Mark


OTorg
New Contributor III
1,416 Views

Hi Mark,

Is there any news?

 

OTorg
New Contributor III
882 Views

It seems that the driver version 9955 no longer has MFX_ERR_GPU_HANG issueFinally!

Thanks!

AthiraM_Intel
Moderator
784 Views

Hi,


Glad to know that your issue is resolved. If you need any additional information, please post a new question as this thread will no longer be monitored by Intel. 



Thanks.



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