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cannot install Intel_Media_SDK_2016.msi on Windows10-32bit

Andreas_G_1
Beginner
‎05-16-2016 05:52 AM
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Hello,

i just wanted to install the Intel Media SDK (Intel_Media_SDK_2016.msi) on 32bit Windows 10 Home (Intel Atom Z3735F 1.33GHz, 2GB RAM, German language), but the Windows installer program (when I double click on the .msi) fails with the (german) message "Dieses Installationspaket wird auf dieser Plattform nicht unterstützt. Wenden Sie sich an Hersteller des Produkts" - that means something like "This installation package is not supported on this platform. Please contact the manufacturer of this product."

Does it mean that Media SDK is not supported by Windows10 Home 32 bit in general, or do I have an unsupported CPU or Windows Installer Version or whatever?

 

Thanks for your help.

Andreas

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Harshdeep_B_Intel
Employee
‎05-16-2016 08:56 AM
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Hi Andreas, 

Intel_Media_SDK_2016.msi is a 64 bit installer package. Try it on a 64-bit machine and installation should be work. Package provides libraries that support both targets 32-bit/64-bit IA. Please refer to MediaSDK release notes on supported OSes: https://software.intel.com/sites/default/files/mediasdk_release_notes.pdf

Thanks,

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Harshdeep_B_Intel
Employee
‎05-16-2016 08:56 AM
474 Views
Solved Jump to solution

Hi Andreas, 

Intel_Media_SDK_2016.msi is a 64 bit installer package. Try it on a 64-bit machine and installation should be work. Package provides libraries that support both targets 32-bit/64-bit IA. Please refer to MediaSDK release notes on supported OSes: https://software.intel.com/sites/default/files/mediasdk_release_notes.pdf

Thanks,

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Harshdeep_B_Intel
Employee
‎05-24-2016 09:20 AM
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Hi Andreas, 

Glad, you resolved the issue. Let me close this thread as issue was resolved. Please feel free to start a new thread on forum for any further media questions. 

Thanks,

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