需要帮助来解决更新问题

[1327759002]

我无法安装官网提供的更新，每次都会出现同一个报错，在中文互联网上找不到解决方法

[JohnM_Intel]

Hello 1327759002,

Thank you for reaching out. I know how frustrating it can be when an official update refuses to install and you keep seeing the same error especially when you can’t find any reliable solution online. Don’t worry, I’m here to help you sort this out.

To better understand what’s happening, could you please provide the details below?

• Are you using a desktop or a laptop?
• Have there been any recent changes to your system (new hardware, software, or settings)?
• Did you recently install any Windows updates?

Once I have this information, I’ll be able to investigate the issue more accurately and guide you with the best possible steps.

Looking forward to your response.

Regards,

John M.

Intel Customer Support Technician

[1327759002]

好的，我使用的是笔记本电脑

正如我社区图片展示的那样，这是Intel官方在9月份发布的更新，我在这快两个月来一直尝试安装它，所以我的系统设置应该是变更过的，但无论那个设置都无法让我成功安装此次更新

目前我的windows版本为

版本    Windows 11 家庭中文版

版本号   25H2

安装日期  ‎2025/‎10/‎15

操作系统版本      26200.7171

体验    Windows 功能体验包 1000.26100.265.0

谢谢您的关注与支持

[JohnM_Intel]

Hello 1327759002,

Thank you for providing the information I requested. To help isolate this concern, I highly recommend installing the Intel® Connectivity Performance Suite (ICPS) for Intel® Wireless Products, and Intel® Connectivity Manager (ICM) directly from the Intel website. This will overwrite the existing drivers previously installed through IDSA.

Additionally, you may try installing the ICPS from your laptop manufacturer’s support page to ensure full compatibility with your system. You can also clear the cache of the browser you are using, as this may help prevent conflicts during the installation process.

Please let me know if the issue persists after performing these steps, and I’ll be glad to assist you further.

Regards,

John M.

Intel Customer Support Technician

[1327759002]

很遗憾告知您。我从您提供的链接进行下载，安装时仍然出现相同的错误

在我清除浏览器缓存后，此问题仍然存在

此外在我的笔记本厂商的支持页面并没有关于ICPS的内容，我的笔记本品牌是HUAWEI

很抱歉麻烦您了

[JohnM_Intel]

Hello 1327759002,

Thank you for letting me know that you have already tried the generic driver from our website, cleared the cache, and checked the manufacturer’s website, yet the issue persists.

Please allow me some time to investigate this concern internally. Once I have an update, I will get back to you with the next steps.

Thank you for your patience.

Regards,

John M.

Intel Customer Support Technician

[JohnM_Intel]

Hello 1327759002,

Thank you for patiently waiting. I would like to request that you provide screenshots of both error

messages the one from IDSA and the one you encounter when installing the driver manually.

Note: Please provide a screenshot in English language for me to properly investigate this issue.

Additionally, please download and run the Intel® System Support Utility (SSU) so I can review your

complete system specifications:

Steps:

1. Download and launch SSU.exe.
2. Under Scan, check the box “Everything.”
3. Click Scan.
4. Once the scan is complete, click Next.
5. Click Save and share the generated file with me.

This information will help me assist you more effectively.

Regards,

John M.

Intel Customer Support Technician

[1327759002]

我得告诉你我手动安装和IDSA的过程和错误截图都是一样的

都是先出现这个黑色的cmd窗口，然后弹窗提示错误

SSU的结果我放在附件了

我还想问为什么不能通过邮件回复你们，每次都要打开这个支持网页

邮件回复会显示

收件人（noreply@community-mail.intel.com）所属域名不存在，邮件无法送达。
No Mx Record Found

[1327759002]

如果你指的是这个IDSA报错截图的话

[JohnM_Intel]

Hello 1327759002,

Thank you for providing the requested information. However, due to the language barrier, I’m unable to properly read the text shown in your screenshot. To help me investigate this issue accurately, I kindly request that you provide a translated version of the screenshot.

I also highly recommend temporarily changing the system language of your device to English so I can review the details more effectively.

Thank you for your cooperation, and I’ll wait for your update.

Regards,

John M.

Intel Customer Support Technician

[1327759002]

[JohnM_Intel]

Hello 1327759002,

Thank you for providing the translated screenshot. Please allow me some time to investigate this concern internally so we can further review the issue and work toward a resolution.

I will provide you with an update once the investigation is complete or if additional information is needed.

Regards,

John M.

Intel Customer Support Technician

[JohnM_Intel]

Hello 1327759002,

Thank you for patiently waiting. Upon further review, you may resolve the issue by following the steps outlined in the article: Intel® Connectivity Performance Suite System Compatibility.

If the issue persists after following these steps, it is recommended to contact Huawei, your OEM, for further assistance.

Thank you, and have a great day!

Regards,

John M.

Intel Customer Support Technician