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13900KF frequent app, games crashes, driver failures

DavidHowell
Beginner
652 Views
I have an issue, over then last several months more apps have decided to stop working or crashing when opening, more frequent game crashes and now drivers for graphics and other hardware are failing to install including Windows updates failing, narrowed it down to either motherboard or CPU issues, tried changing the SSD for a known good one and RAM after BSOD with an error related to RAM or Storage and fresh install of Windows 11, on first boot everything seems okay then I update the chipset drivers and they fail to install without BS along with graphics drivers from Nvidia and Windows Updates crashing/failing and apps also freezing crashing with Java errors and runtime errors, other things I’ve tried are memory test (pass) CPU test (pass) SFC still fails after a fresh install of windows on a new SSD could anyone please help

i9 13900KF
NZXT Z790 motherboard latest bios version with the microcode update
Corsair Vengeance RGB DDR5 32Gb 6000MT
Corsair 1000w PSU
2 x Samsung 980 PRO 2Tb
Gigabyte 4080 (oc)
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Earl_Intel
Moderator
433 Views

Hi DavidHowell,


Thank you for posting in the communities!


To better assist you and determine the most appropriate resolution, could you please provide the needed details listed below. This information will help us tailor our support to your specific situation.


  • Can you describe the issue more to us? 
  • May I know if this processor is working fine before?
  • May I know also when the issue started?
  • Are there any changes on the system before you encounter this issue?
  • What are the troubleshooting steps that you already tried besides on the previously mentioned?
  • Did you overclock the processor (Please note that if the system was overclocked, including voltage/frequency beyond the processor supported specifications, your processor voids warranty)?
  • Have you already tried the new Microcode 0x12B update on your BIOS?



Once we have this information, we will be able to proceed with the next course of action and work towards resolving the issue you are facing.


Best regards,

Earl E.

Intel Customer Support Technician


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Earl_Intel
Moderator
412 Views

Hi DavidHowell,


I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.


Best regards,

Earl E.

Intel Customer Support Technician


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Earl_Intel
Moderator
367 Views

Hi DavidHowell,


I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.


Best regards,

Earl E.

Intel Customer Support Technician


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