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14900k instability with Direct x 12 games

shoob
Beginner
1,286 Views

It appears I have also been scammed by Intel, recent purchase of a 14900k, upgraded from a 12900k, and right a way its been unstable, updated bios twice for both micro code updates. run the cores all the way down to 54x while gaming, dying light 2 is the current culprit. I can not play 10 min without it crashing... I have only had this CPU for a month, I still have the 12900k should I just switch back? Or continue to try to get this POS 14900k to work, its a crappy small paperweight at this point... this 14th gen thing is out of had, this is like class action territory. Basically any Direct x 12 game is liable to crash, its only the programs that crash not the entire computer.  Does anyone have any suggestions I'm going insane over here. I have even tried running the current game in direct x 11, still no luck.

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3 Replies
ArchieD_Intel
Moderator
1,204 Views

Hi shoob,

 

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

 

  • Is there any physical damage?
  • Did you overclock the processor?
  • Are you currently running the latest BIOS version?
  • Are you using Intel Default settings?
  • Is the issue happening with your 12900K?

 

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.

 

If you have any questions, please let us know. Thank you.

 

Best regards,

 

Archie D.

Intel Customer Support Technician


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ArchieD_Intel
Moderator
1,129 Views

Hi shoob,


I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

 

Best regards,

 

Archie D.

Intel Customer Support Technician


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ArchieD_Intel
Moderator
1,070 Views

Hi shoob,


I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

 

Best regards,

 

Archie D.

Intel Customer Support Technician


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