Cannot save the OC Profiles and doesn't automatically apply after restart PC

[MYHan]

I have two problems,

1. I can not save the OC profiles as below.

"Import profile" is working, but Cannot Save and export profile.

2. after reboot PC, My OC profile return the default OC values.

Please let me know, how to fix it... please~!! 

[aCNuser]

CPU可能坏了，建议排查下，如果真坏了申请保修

[NormanS_Intel]

Hello MYHan,

I have sent you a private email as we need to gather additional information to identify the root cause of the issue. Kindly check your email at your earliest convenience.

Best regards,

Norman S.

Intel Customer Support Engineer

[NormanS_Intel]

Hello MYHan,

After discussing this case with our team and reviewing the logs, we noticed multiple unsuccessful attempts to read the OCMB (overclocking mailbox). Upon closer inspection, it appears that although you have an OMEN 45L GAMING DESKTOP (HP), it is equipped with a motherboard model 8917, which does not support overclocking (OC). This was confirmed through HP virtual support (see image below). This also explains why the chipset is not detected in SSU: Chipset: "Not Available". Other versions of the OMEN 45L GAMING DESKTOP support OC and feature OC-supported chipsets, such as the Intel® Z790 with the OMEN 45L Gaming Desktop GT22-2000t.

However, we noticed that you mentioned using a different processor where you were able to save profiles. Could you please clarify if you are referring to a different PC/system? You mentioned, "I used the same OC profile without error and used it on another PC (same model)."

Could you share the SSU and motherboard information for that system? Additionally, were you able to export/import profiles and overclock with the current system before?

Unfortunately, since your system does not support OC, even though the processor does, XTU will not function as expected. I look forward to your response so we can further investigate this matter.

Best regards,

Norman S.

Intel Customer Support Engineer

[MYHan]

Dear Norman,

Thank you for your reply,

Below image is my other PC using XTU. and I attached XtuCore, GUI log and SSU file.

 

   

As you can see, that PC can save OC profiles well.

(But, It also cannot work "Restore tuning after reboot")

I was able to export profiles and overclock on both PC also.

And I can import profiles and use OC using XTU (can apply parameters for OC well) on both PC.

Only I can not save and export profiles on this PC. ^^;;;

Thank you, best regards,

MY Han

[NormanS_Intel]

Hello MYHan,

Thank you for your response and for sharing the information. We will look into this matter further and will provide an update in this thread as soon as it is available.

Best regards,

Norman S.

Intel Customer Support Engineer

[NormanS_Intel]

Hello MYHan,

We have reviewed your system and noticed that while you have two identical systems, one can save profiles and the other cannot. This suggests that the issue might be related to OS settings rather than hardware or XTU, as both systems have the same XTU version. Upon closer inspection, the only noticeable difference is the language or format of driver dates (see image). Since XTU is a Windows-based utility, it could be affected by differences in OS language/region settings.

Could you please try changing your OS language/region settings to match the other system and see if the issue persists?

Best regards,

Norman S.

Intel Customer Support Engineer

[NormanS_Intel]

Hello MYHan,

I hope you had the opportunity to review the information I posted. At your earliest convenience, please let me know so we can determine the best course of action to resolve this matter efficiently.

Best regards,

Norman S.

Intel Customer Support Engineer

[MYHan]

Dear NormanS,

Thank you for your information,

Finally, I can save the profiles same as other PC.

As you mention just before, I check the system date settings.

I made user-defined date format including day (e.g., Sun., Mon., ...) in Win11.

I return the date format and XTU can save the profiles.

The function of "Restore tuning after reboot"  is not working yet, but it's no problem.

Thank you NormanS and Mike,

Best regards, MYHan

[NormanS_Intel]

Hello MYHan,

Thank you for your response. I'm delighted to hear that the profile issue has been resolved. For the other issue, you might find our article on "Intel® XTU Profiles Not Loading After Reboot" helpful. I'll inform our team about this matter. If you have any further questions or concerns, please feel free to reach out to us.

Best regards,

Norman S.

Intel Customer Support Engineer

[NormanS_Intel]

Hello MYHan,

After discussing this case internally, we would like to inform you that the "restore tuning after reboot" option is enabled on your system, and the Watchdog Timer is recognized as True. This should allow you to restore tuning after a reboot. We believe the issue is related to your specific system settings rather than XTU.

For now, we will close this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Norman S.

Intel Customer Support Engineer