Mobile and Desktop Processors
Intel® Core™ processors, Intel Atom® processors, tools, and utilities
Announcements
For support on Altera products please visit the Altera Community Forums.
17151 Discussions

HELP! Upgrading from i7 920 to 980x causes ram sockets to die.

idata
Employee
1,935 Views

few months ago i upgraded my factory installed 9GB of RAM to 24GB (6x 4BG sticks). i had no issues with the ram upgrade.

couple weeks ago i upgraded my bios to ensure comatibility with the i7 980x and then i upgraded my factory installed i7 920 cpu to the 980x. with the 980x installed only 2 or 4 of my ram sticks function. i've tried moving the ram around. it's all the same ram, same manufacturer. i get the same results. others suggested my factory installed 460watt power source was too small. i upgraded my psu to a 600watt OCZ unit and that made no difference. i returned the 980x for a replacement and have since installed the new 980x and i'm still getting dead ram sockets. all my ram sockets work fine when i put the 920 back in. i've swapped between the 920 and the 980x a few times and it's always the same.

i read about similar issues encountered by a recent pc builder using the same 980x in a different system. he tried several ram tests, also upgraded his psu to a monster 850watt unit, replaced his motherboard and still had ram not bing recognized with the 980x. he actually got his ram issue solved by stumbling across a save option in his BIOS called 'load optimal/custom defaults'....unfortunately i don't have these same BIOS options in my system. i have a stripped down, no overclocking capable oem BIOS as this is an off-the-shelf HP desktop pc.

i sifted thru the 1st 12 pages of discussion here and found 2 similar situations where i believe an actual intel rep offered useless hit and miss offerings.

can anyone do better?....i'm now ordering different ram and then a different motherboard even though HP sells a similar model (similar to mine) that comes equipped with the same motherboard and a 980x....this 980x upgrade is driving me bonkers!....i haven't seen any increase in performance. just a decrease in ram function.

0 Kudos
1 Reply
idata
Employee
1,129 Views

If i were yuo i would contact HP.... I say this because if it doesn't a normal BIOS there is not much i can say, i don't know if anyone else around here will know your specific BIOS.... what speed is you RAM? i am going to guess at least 13333mhz? can you manually change teh RAM speed?

0 Kudos
Reply