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I7 5930k Package question

CGanz
Beginner
2,737 Views

Hi, i received my new processor a day ago, but something really disturb me, the cpu inside the Plastic Blister was Slightly turned so the blister was not properly closed.

 

When i opened the internal cardboard tray, the blister just opened by himself like a spring, but hopefully the cpu did not move or fall.

 

The factory seal was intact and properly closed, the cpu appears not used, with just a square mark on the ihs, so i assume it's normal factory testing.

The fpo code is ok on the ihs and on the sticker, with 3 years warranty recognized by the site.

Now

is safe to use this processor?

Is it a normal factory packaging error but acceptable for intel quality standards?

or

is it better to RMA without even try it?

I know that my concern can be a little exagerate, but even if it's not my first custom build, it's the first time i see a new processor boxed in this manner, and before use it with other brand new components, i want to be sure that this can be acceptable.

Thanks, and sorry for my pretty basic english.

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idata
Employee
1,844 Views

Hello, Deathblow85:

In this case, I would recommend contacting our phone support at http://www.intel.com/content/www/us/en/support/contact-support.html Contact Support in order to help you with this.

Regards,

Amy.

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idata
Employee
1,844 Views

Hello, Deathblow85:

Were you able to contact the phone support? Did they help you?

Let me know your findings.

Regards,

Amy.

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CGanz
Beginner
1,844 Views

Thanks Amy

 

The guy at the phone support was very professional.

 

My "issue" is solved and the system is now running silky and smooth.
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idata
Employee
1,844 Views

Deathblow85, that is really good to hear! Hope you enjoy your processor.

If you need further assistance let us know.

Regards,

Amy.

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