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Hi, i received my new processor a day ago, but something really disturb me, the cpu inside the Plastic Blister was Slightly turned so the blister was not properly closed.
When i opened the internal cardboard tray, the blister just opened by himself like a spring, but hopefully the cpu did not move or fall.
The factory seal was intact and properly closed, the cpu appears not used, with just a square mark on the ihs, so i assume it's normal factory testing.
The fpo code is ok on the ihs and on the sticker, with 3 years warranty recognized by the site.
Now
is safe to use this processor?
Is it a normal factory packaging error but acceptable for intel quality standards?
or
is it better to RMA without even try it?
I know that my concern can be a little exagerate, but even if it's not my first custom build, it's the first time i see a new processor boxed in this manner, and before use it with other brand new components, i want to be sure that this can be acceptable.
Thanks, and sorry for my pretty basic english.
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Hello, Deathblow85:
In this case, I would recommend contacting our phone support at http://www.intel.com/content/www/us/en/support/contact-support.html Contact Support in order to help you with this.
Regards,
Amy.
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Hello, Deathblow85:
Were you able to contact the phone support? Did they help you?
Let me know your findings.
Regards,
Amy.
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Thanks Amy
The guy at the phone support was very professional.
My "issue" is solved and the system is now running silky and smooth.
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Deathblow85, that is really good to hear! Hope you enjoy your processor.
If you need further assistance let us know.
Regards,
Amy.
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