Intel Extreme Tuning Utility Not Opening

[Dianab0522]

I have had a hard time loading many of my games that require me to preload shaders. None of my other games have issues. It has been suggested that lowering the Performance Core Ratio will help with this issue but I cannot even open XTU, it gives me an error the second I open it. I have tried so many things and no luck. Here are my specs:

Windows 11

CPU: i9 - 14900K

GPU: Geforce RTX 4070

Motherboard: MSI MAG Z790 Tomahawk WiFi

I have tried uninstalling (making sure all components are removed) and reinstalling several times. I'm just feeling very fed up with all the issues I've been having and all the games I've purchased and cannot play. I'm attaching a screenshot of the error I'm getting.

[DhannielM_Intel]

Hi Dianab0522,

Thank you for posting in the community. I will need more information about your situation. Please answer the following questions for me:

1. Can you tell me the names of the games?
2. Besides games, are there any other applications that are crashing, freezing, or hanging?
3. What is your current BIOS version on your motherboard?
4. Is this a newly built system?
5. If the system is not newly built, did the issue occur before or just recently?

Additionally, can you confirm if you have already followed the troubleshooting steps in this article: "How to Uninstall the Intel® Extreme Tuning Utility (Intel® XTU)?" If not, could you please try following these steps and let me know the outcome?

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hi Dianab0522,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hi Dianab0522,

I have not heard back from you so I will now close this inquiry. If you require a further assistance or other inquiry, please submit another thread as this one will no longer be monitored.

Best regards,

Dhanniel M.

Intel Customer Support Technician