Intel graphic driver installer error

[rluca6448]

Hi, Ive been trying to install my processor's drivers but after the extraction I get an error message: The application is in an unauthorized location. Please move to a non-system folder. 
Ive tried uninstalling everything, and removing things from system folders but doesnt seem to work. 

[IsaacQ_Intel]

Hello @rluca6448

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

In order to have a better understanding of your issue, please provide me with the following:

SSU: Please download and scan your system using our tool, Intel® System Support Utility so we can help check your system info first. Once finished downloading, open the tool, click on scan 'Everything', click next, then save the system information to a .txt file. Please provide the .txt file.

This document will be necessary to check your entire system, in order to find possible errors or incompatibilities.

Also, please follow the steps provided in this article and reply with the outcome:

Unable to Install the Graphics Driver from within Any Windows* System Folders

Best regards,

Isaac Q. 

Intel Customer Support Technician

[rluca6448]

Hi, Ive downloaded the tool and attached the txt file. Related to the article, I executed the script from the second bullet and got: Failed to add driver package: Missing or invalid driver package specified.

[IsaacQ_Intel]

Hello @rluca6448

Thank you for your reply.

Why did you opt for the second bullet point when dealing with discrete graphics? In your situation, the first option is more appropriate, as you're encountering problems with integrated graphics. It's essential to ensure you select the correct troubleshooting step for your specific issue.

Please try:

1.     Move the temporary folder used for the installation files outside any Windows System folders.

1.     If for any reason, it’s not possible to move the temporary folder, a possible alternative is to use PnPUtil /add-driver command in a script to install the driver.

o  For integrated graphics: The target INF to be used is iigd_dch.inf.

If the issue persists, let us know.

Best regards,

Isaac Q. 

Intel Customer Support Technician

[rluca6448]

Oops, sorry I meant the second point for my integrated graphics card, not second bullet point. I dont really know what folder to move, because Im using the Intel Driver & Support assistant

[Ayertey_Kingsley]

Please where can i find the temporary folders used for the installation file, and also which windows system folder should i place it in.

[IsaacQ_Intel]

Hello @rluca6448

Thank you for your reply.

Regarding this issue, we would like to recommend running the Display Driver Uninstaller. Check How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver for instructions. Once you run the tool, you should install the latest driver 31.0.101.2125. The DDU tool will eliminate all drivers and leftover files from previous driver versions. This is related to the graphics driver, but are you looking for others as well?

Which other drivers are you trying to install?

If you are finding issues related to IDSA we suggest to: Intel® Driver & Support Assistant (Intel® DSA) Results in “Sorry, Something Went Wrong While Trying to Scan” or Endless Scan, some times uninstalling the app using the Uninstaller tool help with this kind of issues.

Best regards,

Isaac Q. 

Intel Customer Support Technician

[IsaacQ_Intel]

Hello rluca6448

We hope you are doing fine.

Were you able to update to our latest driver?

Let us know if you still need assistance.

Best regards,

Isaac Q. 

Intel Customer Support Technician

[IsaacQ_Intel]

Hello rluca6448

We hope you are doing fine.

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Isaac Q.

Intel Customer Support Technician.