Intel lost my RMA CPU?

[Theros]

Hello,

In what seems to be a theme, I opened an RMA request in late August and received a waybill and commercial invoice to send my defective i7-13700K back on September 3rd.  A few days later on September 6th it showed as delivered, and a customer support agent confirmed it was received on September 8th and would take a few days for validation.  After that I didn't receive any further communications.

Fast forward a few weeks, and after sending in two requests for the status of the RMA, I get a "We'll look into it" followed by an email saying that since I haven't sent the CPU in, they will close the RMA request if it's not received within 60 days of the initial request.  Except of course I already sent in the CPU and it's no longer in my possession.

I'm lucky I still had an older motherboard/CPU combination, or I'd have no computer to work from home with.  What's going on?

Support Request: #06341512

[BenjiWalts]

Hey Theros,

Did you ever get a replacement from Intel? Im about to go through the same RMA process as you as my I9 13900KS has died and I'm currently speaking with a Intel rep to go through the RMA process.

Kind Regards,

Benji

[Theros]

It took 18 emails back-and-forth to sort out, after which a replacement finally shipped on September 30th.  It took until mid-October before it got to me and I was able to confirm it actually worked and close the support case.  Unfortunately the replacement is a good 10-15% slower than the chip it replaced at recommended settings.