N3700 processor

[Henk9999]

In mid-July 2025, I purchased a laptop that recently stopped running Windows updates. So, already three months after purchase?
Now it turns out the N3700 processor is the culprit, and I read online that the processor in question was manufactured from 2015 onwards and will no longer be supported by Intel as of 2022.

To solve the problem, the manufacturer sent me a program called "disable automatic updates for Win11," which I'm supposed to install. However it is a tool in the Chinese language . . . which I do not understand. After that they asked me to enter the boot interface??? I am an user, not an IT-specialist!

I don't understand it anymore; I don't know what the program in question installs or doesn't install... but the N3700 processor is and remains an outdated processor, and I don't know what other outdated components are in the laptop!

Can give me advice what to do or what your opinion is about a seller who delivered 3 months ago a laptop with an outdated processor?

[n_scott_pearson]

What do you mean by "stopped running Windows updates"? What updates are you referring to?

The processor's End of Servicing Lifetime status does mean that no further changes will be made to the graphics drivers. It also means that Intel doesn't offer a driver specifically designed to support Windows 11. You can manually download the Windows 10 drivers from here (32-bits) or here (64-Bits). In most cases, you can use these drivers with Windows 11.

I would NOT install that tool that they provided.

A more-likely reason for the issues is a lack of disk space. Many of the Pentium/Celeron-based laptops have a fixed 32GB or 64GB eMMC SSD and you quickly or eventually will run out of disk space to support the installation of updates. There is nothing you can do about this problem other then reinstall Windows 11 from scratch as each (25H2, 26H1, 26H2) update is delivered.

Hope this helps,

...S

[Henk9999]

I am not able to install the Windows updates anymore

[n_scott_pearson]

Again, what updates are you referring to?

• Updates coming in via Windows Update?
• Updates coming in via Intel Driver and Support Assistant?
• Updates coming in via Intel Graphics Software App? 
• Updates coming in via some other capability?

What specific updates are you seeing an error while attempting to install? What error is occurring?

...S

[Henk9999]

[n_scott_pearson]

Look, your SoC doesn't have the security features that Microsoft defines as being necessary for Windows 11. You can get around these limitations, however. If you have a N3700 with no discrete graphics (from NVIDIA or AMD), you are dead in the water; there is simply no driver for Windows 11 to support the N3700's integrated graphics engine. If you have a N3710 (which has no integrated graphics engine) with a discrete NVIDIA/AMD graphics engine, on the other hand, you should be ok.

To do the upgrade, start by reading Doc's answer here: https://community.intel.com/t5/Mobile-and-Desktop-Processors/Processors-TPM-and-Windows-11-24H2/m-p/1647361. I have some clarifications here: community.intel.com/t5/Embedded-Intel-Core-Processors/WIN-11-Compatibility/m-p/1709855#M5689.

Hope this helps,

...S

[Henk9999]

Thanks for the clear response.

Conclusion! A big mistake for me and a sh... seller!

[TonyMu]

I concur with @n_scott_pearson: don’t install random software from untrusted sources. If you did end up installing, it would be a good idea to reset your device:
https://support.microsoft.com/en-us/windows/reinstall-windows-with-the-installation-media-d8369486-3e33-7d9c-dccc-859e2b022fc7

Regarding why Windows Updates will not install, that is because Windows 10 support ended on 2025-10-14.

As a consumer you have a couple of options to get Win10 security updates for one more year (until October 2026).

More info on Microsoft’s Extended Security Update (ESU) program is available here:
https://www.microsoft.com/windows/extended-security-updates

It does seem lame that someone sold you a device without disclosing it had no option to continue receiving security updates (and no supported upgrade options due to hardware pre-reqs for Win11).