Not Able To Play Videos On VLC

[JeffereyTerry]

Hello Friends. I am facing one strange issue for a few days now. I own one HP 15-R033TX notebook with i3-4005U. But whenever I try to play any 4K video on VLC, it crashes instantly. Can anyone tell me what could be the issue behind it? Any kind of feedback would be greatly appreciated.

[n_scott_pearson]

Hhmmm, support for 4K was still in its infancy way back in the 4th generation (remember we're in 11th generation now). Do you have a 4K monitor hooked up? Is it really running at 4K?

...S

[JeffereyTerry]

Thanks for the reply, Scott. Yeah, my 4K monitor is connected with the Notebook. And, I didn't know that the Hardware Acceleration was causing this issue. After toggling off this, my issue got resolved. This is the article that helped me to figure out this problem.

[David_G_Intel]

Hello JeffereyTerry

Thank you for posting on the Intel️® communities.  

Due to this product being discontinued, Intel Customer Service no longer supports inquiries for it, I am glad to see that fellow community members have the knowledge and they jumped in and helped. You may also find the Discontinued Products website (https://www.intel.com/content/www/us/en/support/discontinued-products.html) website helpful to address your request.  

You can get the specifications and verify this product's discontinuance status at the Intel® Product Specifications website > Product Status > "Discontinued". https://ark.intel.com/ 

Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.  

Regards, 

David G 

Intel Customer Support Technician