RMA for a CPU but got the message: Intel Customer Support Service Request Management is unavailable.

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I have a Intel Core i7-5960X Processor Extreme Edition cpu which requires RMA. After I filled out all the information needed for a New Service Request on the Intel Customer Support website, I got the following message:

"Intel Customer Support Service Request Management is unavailable. We are actively working to resolve the system issue. We apologize for any inconvenience this may cause and appreciate your patience."

I've been trying this for the past few days and got the same message at every try. What can I do to get a RMA ticket?

Thank you for your assistance.

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I have the same problem.

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Hello Yowren and Zothar,

I am truly sorry for the issue you have faced while trying to request an RMA for your units.

Please reach us over the phone or Chat in order to get this expedited.

Chat: http://www.intel.com/content/www/us/en/support/contact-support.html?iid=intelfb http://www.intel.com/content/www/us/en/support/contact-support.html?iid=intelfb

Phone:

North America: Phone Number: 1-916-377-7000

Business Hours:Monday - Friday7:00 AM to 5:00 PM (Pacific Time)

EMEA (Europe) contact information: http://intel.ly/28QeAF3 http://intel.ly/28QeAF3

APAC (Asia) contact information: http://intel.ly/1ITfjUF http://intel.ly/1ITfjUFLAR (Latin America )contact information: http://intel.ly/29c0rW4 http://intel.ly/29c0rW4

Hope you can contact us and get this done.

Regards,Esteban C

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Hi, Esteban,

Thank you for your prompt reply. I've contacted the local service of Intel with the information you provided in the links and got a RMA ticket.

The local service is quick and solid.

Thanks again for your assistance.

Best regards,

Yowren C.

[idata]

Hello Yowren,

Thank you very much for the answer!

I am glad to hear you got this replaced, if you require any further support, feel free to reach us.

Hope you have a great week

Regards,

Esteban C