Severe Lag When Opening the “Performance” Tab in Task Manager on Core Ultra 9 275HX

[SBoy2007]

Hello,guys!

My laptop is equipped with a 275HX processor and an NVIDIA 5070Ti GPU. I have observed that each time I open the “Performance” tab in Task Manager on Windows 11 (both 24H2 and 25H2), there is a noticeable lag of approximately five seconds before the content is displayed. However, when I switch to using the 5070ti GPU for display output and disable the 275HX’s integrated graphics in Device Manager, this lag disappears entirely.

This issue does NOT occur on my other laptop, which is equipped with an Intel 12700H processor and an NVIDIA 3060 GPU. Based on this, I suspect that the problem is directly related to the integrated graphics of the 275HX.

Has anyone else encountered the same issue?

[JedG_Intel]

Hello SBoy2007,

Thank you for posting on Intel Community Forum.

To address the issue effectively, kindly share the information below.

1. Is the issue present out of the box or did you notice this recently?

2. Are you using an external monitor?

3. What happens during the 5-second lag period? (High CPU usage, disk activity, memory allocation)

4. Are you experiencing similar lags in games or applications that use integrated graphics?

5. Does the lag occur with other system monitoring tools?

Additionally, to have a better understanding of your system configuration and components please generate a complete copy of the System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

[SBoy2007]

Thanks for your response.

1. This issue has been present right out of the box.

2. It occurs regardless of whether I’m using an external monitor or the built-in display.

3. Once the lag ends, everything returns to normal — CPU usage, disk activity, and memory allocation all look fine. It seems like Windows is initializing the integrated graphics at that moment.

4. No, everything runs perfectly fine in games.

5. In fact, when I first got this new laptop in May 2025, I noticed that the same kind of lag would often happen when opening the system tray after the system had been idle for a while. However, after updating the integrated graphics driver several times (I didn’t keep track of the exact versions), that issue went away. Now the lag only occurs when opening Task Manager.

Additionally, here’s some more background information: the issue happens regardless of whether the power mode is set to “Best performance” or “Best power efficiency.” It also occurs whether the external or internal display is connected to the integrated or discrete GPU — as long as the integrated GPU isn’t disabled.

I’ve attached the system information collected using the Intel System Support Utility you provided, along with a video recording of the issue in action. Hopefully these will help you pinpoint the problem more efficiently.

https://www.youtube.com/watch?v=VNVcJJchsQc 

[JedG_Intel]

Hello SBoy2007,

Thank you for sharing all these details. Since the issue has been present right out of the box, there’s a possibility that it could be hardware-related. However, before we conclude that, I’d like to rule out any software or driver-related causes. To proceed, please download the latest driver version (32.0.101.8247) and perform a clean installation using Display Driver Uninstaller (DDU).

Once you’ve completed the step above, please let me know the results so we can determine the next course of action.

Best regards

Jed G.

Intel Customer Support Technician

[SBoy2007]

again,I tried use DDU in safe mode to reinstall the newest version driver,but it's still not working.

[JedG_Intel]

Hello SBoy2007,

Thank you for your continued cooperation. To help us investigate further, could you please share a direct link to your laptop’s product page? I tried locating the exact model based on the SSU logs but wasn’t able to find it. Having the direct link will greatly assist our troubleshooting, as it will allow us to verify the availability of OEM drivers.

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

[SBoy2007]

This is a laptop that is sold exclusively in China. The brand is Mechrevo, and the specific model is Mechrevo YaoShi 16 Ultra.

Here's the official website:

https://www.mechrevo.com/service/  

Unforunately,there's no product page in it, you can only find the drivers.However, I believe the XMG PRO 16 is manufactured by the same OEM, so it should serve as a good reference.

https://www.xmg.gg/en/xmg-pro-16-e25/#technical-details 

[JedG_Intel]

Hello SBoy2007,

Thank you so much for sharing this information—it’s really helpful. I’ll look into this matter and get back to you as soon as I have an update.

Best regards

Jed G.

Intel Customer Support Technician

[SBoy2007]

You're welcome.

I hope that Core Ultra users, myself included, can all get this issue resolved.

[JedG_Intel]

Hello SBoy2007,

After conducting an internal review, we’ve determined that the issue appears to be related to Windows rather than the processor. To ensure you receive the best possible assistance, we strongly recommend reaching out to Microsoft Support as they are best equipped to address this type of concern. Additionally, it would be ideal to seek further guidance from your OEM Support_Mechanical team for comprehensive assistance.

With this in mind, I will now close the inquiry. If you have any questions or concerns, please submit a new inquiry as this thread will no longer be monitored.

Best regards

Jed G.

Intel Customer Support Technician