Updating my drivers, ruined my laptop, please help

[glaive]

I just updated my Intel drivers, using Intel Arc, and Intel driver support assistant to update some drivers, so I updated them and then restarted my laptop, to have them work. but when I opened my laptop, I noticed my Windows file explorer does not open, extremely very slow, and unresponsive. Also, i can't even use any of the Windows buttons, to raise and lower the volume. what happened, before i updated, it was perfectly normal, fast, working, and did not make my windows slow. is there a way to go back to see if it's not Intel's fault? because it was not like this before i updated, also one of my drives is having fatal errors now, which it wasn't having before

[DeividA_Intel · Accepted solution]

Hello glaive,  

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your laptop.

In this case, my recommendation is to check with your laptop manufacturer and install all the drivers from their website. Bear in mind that Intel drivers are generic and the ones from your laptop manufacturer are customized for your device.

If the issue persists with these new drivers, the manufacturer of your laptop can help you with a replacement if needed.

If you have any questions, just let me know.

Regards,  

Deivid A. 

Intel Customer Support Technician 

[IsaacQ_Intel]

Hello glaive,

We hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Isaac Q. 

Intel Customer Support Technician

[IsaacQ_Intel]

Hello glaive,

We hope you are doing fine.

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Isaac Q.

Intel Customer Support Technician.

[adsus]

I have same problem with my other laptop
updated 10 days ago intel driver and my laptop stuck in loop of restars and blue screen  need to restart and @prepairing automatic repair . 
Blue screen not showing advanced options
I have lenovo
presses on 1 key not f1 and managed once to enter blue screen with advanced option than restore to previous date but today it happend again and 1 key click does not sow anymore the advanced options