Upgrade from Ubuntu 23.10 to 24.04 seems to have bricked my system

[dunbrokin]

I have run Ubuntu on my IntelNUC11PAH quite happily and successfully for many years. Today I upgraded from 23.10 to 24.04. Everything went well and then I was asked to restart the machine. However it would not boot...not even to a boot window...It just showed the NUC screen for a few seconds and then shut down. a) is my machine bricked b) how can I fix this if it is not bricked?

[dunbrokin]

My system is an Intel NUC11PAH. I cannot even boot to the boot screen...I just get the NUC logo and then it just dies. Have I bricked my machine?

ChatGPT

It sounds like your Intel NUC might not be completely bricked, but it's in a state where it cannot proceed with the boot process. Here are several steps you can try to troubleshoot and potentially resolve the issue:

1. Power Cycle the NUC

• Disconnect the power cable.
• Press and hold the power button for about 10-15 seconds.
• Reconnect the power cable and try to boot again.

2. Access the BIOS

• Turn on the NUC and immediately press F2 repeatedly to enter the BIOS setup. If you can't access the BIOS, try the following:
  • Disconnect all peripheral devices (USB drives, external monitors, etc.) and try again.
  • Try connecting to a different monitor or using a different HDMI/DisplayPort cable.

All sorted...thank goodness for ChatGPT4o

[FrancisP_Intel]

Hello dunbrokin,

We greatly appreciate you reaching out to Intel Customer Support. We understand you have encountered an issue with your NUC after an OS upgrade. We would like to gently inform you that as of January 16, 2024, the Technical and Warranty Support for Intel's NUC 7 through NUC 13 Systems is now managed by ASUS. For any assistance regarding software, firmware, BIOS support, and security advisories, please visit ASUS Support at ASUS Support.

While we realize this may not be the response you were anticipating, engaging with ASUS technical support will ensure you receive the most specialized assistance. For additional information, we encourage you to review the related articles.

Customer Support Services for Intel® NUC Products Has Transitioned to ASUS as of January 16, 2024: 

[NUC] NUC Service, Support, and Warranty Transition FAQs: 

If issue reoccurs after the said steps you have taken, we highly recommend that you contact ASUS support for further assistance and to explore warranty options.

Your understanding is highly valued, and we thank you for your cooperation.

Best regards,

Francis Ryan P.

Intel Customer Support Technician