Urgent Assistance Required for Intel Core i9 14900K Performance Issues

[sannjayy]

Dear Intel Support Team,

I hope you are well. I need urgent help with my new Intel Core i9 14900K processor.

Issue Details:

When I install games (which ran fine on my old PC with an i5 9th Gen) or use HandBrake to convert videos, my CPU usage hits 100%. There's a continuous beep sound (as shown in the video link below). I also get notifications saying "CPU power throttled" and "CPU current throttled." My CPU gets extremely hot, almost like a microwave oven.

Video Link: https://youtu.be/GOgWd3V7Rb0

System Report Link (AIDA64): https://system-aida64-report.sanjaysikdar.dev

System Information:

• Motherboard: Gigabyte 790 Aorus Elite x WIFI 7
• Processor: Intel Core i9 14900K
• RAM: CORSAIR Vengeance 32GB RAM (1x32GB) DDR5 DRAM 5600MHz
• Cooler: Cooler Master 360L Core ARGB Black
• SMPS: GIGABYTE GP UD750GM
• Cabinet: MSI MAG FORGE 320R AIRFLOW
• Purchase Date: 25-07-2024
• Purchase Location: Kolkata, India

Additional Information:

• I haven't changed any BIOS settings.
• I haven't overclocked the CPU.
• Full system report: Full System Report
• I am also attaching some photos for your reference.

Request:

I need your help with the following:

1. Diagnosis: What might be causing these issues and throttling notifications?
2. Solutions: What can I do to fix this and ensure my system works properly?

Your quick response would be greatly appreciated as these problems are making my new PC unusable.

Thank you for your help.

Best regards,

Sanjay Sikdar

me@sanjaysikdar.dev

https://sanjaysikdar.dev

[JedG_Intel]

Hello sannjayy,

Thank you for posting at Intel Community Forums

For me to properly address this concern, please share the following details:

1.Was this fine before?

2.Did you make any recent changes to the system?

3.Motherboard model and BIOS version used?

Once we have this information, we'll be able to address your concerns further.

We hope to hear from you soon!

Best regards,

Jed G.

Intel Customer Support Technician

[sannjayy]

1.Was this fine before?

This is my recently purchased computer.

2.Did you make any recent changes to the system?

Nothing, Bios / Windows in Default Settings

3.Motherboard model and BIOS version used?

Gigabyte 790 Aorus Elite x WIFI 7   and bios version f7e

[JedG_Intel]

Hello sannjayy,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello sannjayy,

I would like to inform you that throttling is normal when running stress test on the computer or if it is under a heavy workload. May I know if you are experiencing this even when the system is idle or running non-intensive applications?

For reference, you may check out the links below:

What Is Throttling and How Can It Be Resolved?

Why does Intel® Core™ Processors Enable the Throttling While Gaming?

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hi sannjayy,

I'm just following up to see if you were able to check the information that I shared. Please let me know once you're available so we can move forward with resolving this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello sannjayy,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician